Motor Vehicle Office Manager 1 PCN 125320

This position is open to Alaska Residents only. Please check ourresidency definitionto determine if you qualify.

What You Will Be Doing

As a Motor Vehicle Office Manager 1 (OM1) you will lead the team of Motor Vehicle Customer Service Representative 1 (MVCSR 1) professionals who process mailed in and emailed this role you will:

• Provide direct supervision and support to MVCSR I staff as they process mailed in vehicle transactions as well as transactions submitted via web portal.

• Serve as a primary resource for complex DMV questions ensuring customers receive accurate timely processing on all transaction types including titles registrations and research requests.

• Ensure MVCSR Is follow DMV policy statute and contractual requirements offering clarification coaching and corrective direction when needed.

• Monitor MVCSR I performance identify training or compliance gaps and implement solutions.

• Support consistent high-quality service delivery across the correspondence and e-services department by promoting accuracy operational efficiency and customer-focused practices.

If you are a strong communicator who can navigate complex policy support staff and maintain high operational standards across a distributed network this position offers meaningful leadership responsibility and the opportunity to strengthen DMV services statewide.

Our Organization Mission and Culture

The Division of Motor Vehicles is committed to providing faster friendlier exceptional customer service and being more accessible than ever before. The core values that shape our culture are:

• ABILITY -We improve the lives of Alaskans through accurately and efficiently permitting licensing and reinstating drivers titling assets and promoting overall safe operation of drivers and vehicles in communities throughout the Last Frontier.

• CUSTOMER FOCUSED - We navigate the path to yes by engaging with an empathetic mindset adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

• PASSIONATE PEOPLE - We have a positive attitude the ability to learn and grow are self-motivated service oriented inquisitive observant and demonstrate accountability and teamwork.

• EXPERTISE - Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.

• CHAMPIONS OF CHANGE - We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

Why Join the Alaska DMV
When you become part of the Alaska DMV team youre not just starting a jobyoure launching a meaningful career in public service. Heres what you can look forward to:

• Make a Real Impact: Help Alaskans access essential services while contributing to safer roads and stronger communities.
• Develop Your Skills: Sharpen your communication problem-solving and analytical abilities in a role that offers variety and challenge.
• Career Advancement: Were committed to helping you grow professionally through training and promotional opportunities.
• Balanced Schedule: Enjoy a MondayFriday 8 AM 5 PM schedule with an hour lunchno late nights or weekends required.
• Supportive Team: Work alongside dedicated colleagues and managers who are invested in your success.

The Working Environment You Can Expect

Join the Anchorage DMV team at our University Center location 4001 Ingra Street Ste. 101 Anchorage AK 99503 where youll work in a fast-paced and rewarding environment while mentoring a team of highly dedicated individuals for long-term success. With stunning Alaskan scenery right outside your door youll be part of a team committed to providing exceptional service.

Heres what you can expect:

Who We Are Looking For
Were seeking skilled motivated and customer-focused professionals to join our team! To thrive in this role you should bring the following skills and qualities

One year of experience leading the work of employees performing motor vehicle licensing titling registration and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska or the equivalent elsewhere.

OR

One year of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation real property transfer or tax filing; provide operator training for vehicles heavy equipment commercial vehicles or aircraft; or provide inspection and enforcement of regulations covering heavy equipment commercial vehicles vessels or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor travel office supervisor restaurant manager bank teller supervisor and so on.

OR

Two years of experience performing advanced-level motor vehicle licensing titling registration and compliance functions that included conducting practical skill testing of applicants for non-commercial motorcycle or commercial driver licenses. This experience is met by service as a Motor Vehicle Customer Service Representative 2 with the State of Alaska or the equivalent elsewhere.
OR
A bachelors degree from an accredited college.

Special Note:
A background check of criminal justice information will be conducted upon initial employment.

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

Alaska License and Vehicle Information Network (ALVIN)

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application If you have not obtained a degree please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application also provide the employers name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to .

For applicant password assistance please visit:

Marites Montano
Motor Vehicle Office Manager 2