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Monroe, LA-Desktop Support Technician II
Job Location:
Job Location:
Monroe, VA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
17 June 2026 (30+ days ago)
Posted:
Application Deadline:
14 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a hands-on Desktop Support Engineer to join our team as a 1099 independent contractorto provide onsite end-user support across three phases of an IT migration. You will work directly with users to ensure a smooth transition to new BV devices credentials and enterprise applications serving as the primary point of contact for migration-related issues on the ground.
Key Responsibilities
- Provide onsite support across User Readiness Cutover and Hypercare phases of the Bird to BV migration
- Set up and configure new BV laptops docking stations monitors keyboards and peripherals
- Assist users with first-time BV login new credentials and temporary password setup
- Configure and troubleshoot Microsoft Authenticator / MFA setup
- Validate access to Outlook Teams OneDrive and SharePoint
- Support printer setup print validation and scan-to-email testing
- Troubleshoot WiFi VPN and network connectivity issues
- Validate device-based applications and support AVD / Windows App access
- Coordinate with remote technical bridge teams and SMEs for issue resolution
- Capture screenshots and logs for escalation; update user readiness trackers and provide daily status updates
- Provide white-glove support to executive and VIP users during onboarding and hypercare
- Escalate unresolved issues to IAM M365 Network EUC Application or AVD teams as required
- Work extended hours or weekends during cutover activities as required
- Maintain professional communication with customer migration and leadership teams
- Windows 10 / Windows 11 support
- Microsoft 365 Outlook Teams OneDrive
- MFA / Microsoft Authenticator configuration
- Laptop deployment and endpoint troubleshooting
- Printer and peripheral troubleshooting
- Basic networking and WiFi troubleshooting
- Enterprise migration or hypercare support experience
- Strong customer-facing communication skills
Skills & Experience
- Windows 10 / Windows 11 support
- Microsoft 365 Outlook Teams OneDrive
- MFA / Microsoft Authenticator configuration
- Laptop deployment and endpoint troubleshooting
- Printer and peripheral troubleshooting
- Basic networking and WiFi troubleshooting
- Enterprise migration or hypercare support experience
- Strong customer-facing communication skills
