Mobile Device Engineer

The Mobile Device Engineer supports SEC ISS contract operations by delivering secure reliable mobile device services to SEC end users. This role provides end-to-end deployment provisioning and configuration of smartphones tablets hotspots and other wireless devices in accordance with SEC mobile policy and federal security requirements. The engineer helps sustain mission operations through effective device management incident response and integration with enterprise support workflows. The position also maintains operational readiness through inventory accountability policy compliance and timely troubleshooting and restoration of service.

PRIMARY RESPONSIBILITIES

Mobile Device Deployment and Provisioning

- Provide end-to-end deployment support of mobile devices to SEC end users including fulfillment of SEC-approved requests.

- Provision smartphones tablets hotspots and related wireless services in alignment with contract and SEC direction.

- Prepare and stage mobile devices for user assignment ensuring baseline configuration and operational readiness.

- Coordinate device setup and handoff activities to support timely onboarding and replacement cycles.

Configuration and Policy Compliance

- Perform initial device configuration and enrollment to conform with current SEC mobile device policy.

- Apply approved configuration baselines updates and policy changes to maintain secure and compliant mobile endpoints.

- Validate device compliance with SEC and federal endpoint security requirements escalating noncompliance as required.

- Maintain accurate configuration records to support continuity of operations and audit readiness.

Incident Resolution and End-User Support

- Troubleshoot and resolve mobile device incidents including hardware software connectivity and access issues.

- Document actions updates and outcomes in the enterprise ticketing workflow to ensure traceability and continuity.

- Prioritize and escalate unresolved incidents in accordance with SEC support processes and service expectations.

- Deliver responsive customer support and clear user communications to minimize disruption to SEC workforce productivity.

Inventory Asset Control and Wireless Support

- Perform inventory control for mobile devices and maintain inventory levels as specified by program requirements.

- Track device lifecycle activities including receipt assignment transfer replacement and decommissioning.

- Support other wireless devices and related services as required by SEC operational needs.

- Assist with reporting and reconciliation of mobile assets usage and service status to support accountability and planning.

REQUIRED QUALIFICATIONS

Citizenship/Work Authorization: Must have US Citizenship

Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

Education: Bachelors in a relevant field (e.g. Information Technology Computer Science Engineering). Additional years of experience may be substituted in lieu of degree.

Experience:

- Minimum 3 years of experience deploying mobile devices including configuration and troubleshooting in an enterprise environment.

- Experience providing end-user support for mobile and wireless devices in a structured enterprise environment.

- Experience performing inventory control and lifecycle tracking for mobile assets.

- Experience performing troubleshooting and incident resolution for mobile device issues.

Technical Skills:

- End-to-end mobile device deployment and provisioning

- Initial mobile device configuration in accordance with current mobile device policy

- Mobile device inventory control and inventory level maintenance

- Support for wireless devices and related mobile services

- Troubleshooting and incident resolution for mobile device issues

PREFERRED QUALIFICATIONS

- Experience supporting SEC or other federal civilian agency IT service environments.

- Hands-on experience administering Microsoft Intune for mobile endpoint management.

- Hands-on experience supporting Apple iPhone/iPad mobile deployments in enterprise settings.

- Familiarity with federal endpoint security expectations including zero trust-aligned device compliance practices.

- ITIL-aligned service management experience including incident request and problem workflows.

- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

- Jamf Certified Technician

- ITIL 4 Foundation

WORK ENVIRONMENT / OTHER

Operational Support: May require participation in on-call or surge support activities depending on operational needs.

Location: On-site at SEC HQ Washington DC.

Travel: As required per contract direction.

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Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.