Mitigation Coordinator
Job Location:
Winston Salem, NC - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
Our Mission: To provide opportunities for Great People to deliver Best in Class Results.
Our Values Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.
- Coordinate mitigation job flow from intake through closeout by maintaining file oversight auditing documentation and following up on deficiencies to support audit readiness and timely completion.
- Support daily intake dispatch and scheduling activities including job entry technician coordination on-call support and appointment scheduling to keep work moving efficiently.
- Serve as a primary communication point for customers during active mitigation jobs by providing updates managing expectations documenting interactions and escalating concerns when needed.
- Coordinate with insurance adjusters on approvals documentation and claim-related issues to reduce delays and maintain clear file records.
- Assist with collections and accounts receivable follow-up by supporting documentation communicating on outstanding balances and escalating unresolved payment issues.
- Maintain compliance across TPA and program platforms by updating required systems verifying claim and adjuster information and ensuring documentation meets program standards.
- Track file deficiencies delays and recurring issues and provide reporting and escalation support to mitigation leadership.
- Provide backup support for timekeeping documentation and other operational needs including participation in the on-call rotation.
- Minimum 2 years of administrative coordinator or customer service experience (restoration construction or insurancerelated industry preferred).
- Strong computer proficiency including Microsoft Office Outlook RMS and cloud-based systems.
- Experience with data entry documentation control and highvolume phone communication.
- Prior experience with TPA platforms or compliance-driven environments strongly preferred.
- High attention to detail with strong followthrough.
- Strong compliance mindset without direct file ownership
- Clear communicator with customers adjusters and internal teams
- Detailoriented and processdriven
- Escalates issues appropriately and consistently
- Able to manage multiple priorities in a fastpaced environment
- Professional empathetic customer interaction
- Leadership Development - our company grows from the inside. If you are determined and motivated enough ask about participation in our leadership development initiative to grow your career and explore new opportunities
- Monthly cross-training opportunities to advance your career
- Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full-time.
- Paid training
- Health dental and vision insurance
- 401K with company match
- Referral program
- Great culture and team dynamic
- Competitive hourly wages starting at $17-$22/hr.
- Office-based role supporting mitigation operations.
- Participation in an oncall rotation is required.
- Schedule may vary based on operational needs.
As part of our commitment to maintaining a safe and compliant workplace employment offers are contingent upon the satisfactory results of a criminal background check and 10-panel drug screening.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
IC
About Company
If your property has experienced damage from a recent storm, a flood, water or fire, the expert restoration contractors from Paul Davis got you covered!
