Mission Engineer Seattle
Job Location:
Seattle, OR - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
This isnt a relationship management roleits an ownership role.
In this embedded agency-facing role you will serve as the primary owner of customer outcomes within a strategic account supporting the end-to-end lifecycle of Axons ecosystem. You will combine deep technical expertise operational leadership and customer engagement to help agencies transform how they operate adopt new technologies and achieve measurable mission outcomes.
Acting as a trusted advisor and onsite partner you will bring together deployment technical execution workflow optimization AI-enabled capabilities adoption and executive engagement into a cohesive customer experience. You will help agencies realize value from their investment while creating feedback loops that influence product strategy operational best practices and future platform capabilities.
The result: measurable customer outcomes stronger partnerships accelerated adoption and continuous learning that improves both customer success and Axons products.
What Youll Do
Lifecycle Ownership
- Lead end-to-end lifecycle execution across deployment adoption optimization operational transformation and ongoing success for strategic accounts
- Serve as the primary point of accountability for customer outcomes and operational success
Operational Transformation
- Assess customer workflows identify operational bottlenecks and recommend process improvements that drive measurable outcomes
- Help customers redesign how work gets done through technology automation and AI-enabled capabilities
Technical Leadership
- Support multi-product program delivery across hardware software digital evidence AI solutions and integrated workflows
- Provide onsite technical troubleshooting and coordinate root-cause resolution across Product Engineering Support and Services teams
- Ensure successful integration of Axon solutions into customer environments and workflows
AI & Workflow Optimization
- Support adoption of AI-powered capabilities across the Axon ecosystem
- Identify opportunities to improve efficiency decision-making and operational outcomes through AI-enabled workflows
- Help customers understand and implement new ways of working enabled by emerging technologies
Executive & Customer Leadership
- Build trusted relationships with command staff agency leadership and operational stakeholders
- Lead QBRs EBRs mission reviews and strategic planning discussions
- Help customers define success metrics and measure progress against mission objectives
Product & Market Intelligence
- Capture customer insights workflow patterns adoption barriers and operational challenges
- Share field intelligence with Product and Engineering teams to influence future roadmap decisions
- Contribute to the development of reusable playbooks best practices and operational frameworks
Growth & Expansion
- Identify opportunities to deepen adoption and expand customer value
- Partner with Sales to support long-term account strategy and expansion readiness
Performance & Outcomes
- Track and support customer success metrics including adoption program health CSAT NPS time-to-value workflow improvements and mission outcomes
- Support Sales Post-Sales onboarding and handoff helping establish goals success criteria and accountability from day one
Embedded Engagement
- Maintain a consistent onsite presence (approximately 4 days/week) to stay closely connected to agency operations and evolving needs
What You Bring
- Experience in customer-facing technical roles program management operational transformation or complex deployment environments (typically 8 years though we encourage applicants with varied experience to apply)
- Comfort working across technical and operational domains including hardware software networking cloud services AI-enabled technologies or integrated systems
- Strong communication skills with the ability to engage effectively with both technical teams and senior stakeholders
- Experience supporting cross-functional programs or initiatives involving multiple stakeholders and competing priorities
- Interest in helping organizations adopt new technologies improve workflows and achieve measurable outcomes
- Ability to understand both technical systems and the operational environments in which they are used
- A thoughtful problem-solving mindset with the ability to navigate ambiguity identify patterns and prioritize effectively
- Ability to work independently while collaborating closely with Product Engineering Sales Support and Services teams
- Commitment to delivering exceptional customer experiences and building trusted partnerships
- Ability to obtain and maintain CJIS compliance and adhere to security standards
Location: This position is based out of the greater Seattle area working at customer sites 4 days per week with some travel
Benefits that Benefit You
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical dental and vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- And yes we have snacks in our offices
Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit Pay Range
$115575 - $184920 USD
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.
Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process including training equipment or background checks. We do not make job offers via text message WhatsApp or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @ or if you are asked for sensitive personal information (bank details Social Security Number) prematurely please ignore the message and report it to .
Required Experience:
IC
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
