Messaging Operations Engineer

Hi

I hope youre doing well. I had a chance to review your profile and wanted to discuss a full-time hire position with our client a major Systems Integrator.
Please review the JD below and let me know if you would be interested in exploring the opportunity.

Job Title: Messaging Operations Engineer

Location: Plano TX - Onsite

Duration: Fulltime Hire

Base Salary Range : $85000 to $10500 0 Per Annum

Job Description

Must Have Skills:

Provide Tier 3/Tier 4 operational support for Exchange Online including incident response troubleshooting and root-cause analysis.

Administer user shared and resource mailboxes including permissions delegation and access reviews aligned to least-privilege practices (RBAC).

Troubleshoot mail-flow issues (NDRs delays routing connectors transport rules) and perform message trace and email header analysis.

Support Outlook (Classic and New Outlook) issues including profiles shared mailboxes add-ins and calendaring.

Operate email security and hygiene controls (e.g. Proofpoint and Microsoft Defender for Office 365) including quarantine review policy troubleshooting and escalation to security partners as needed.

Use PowerShell to perform Exchange Online and Microsoft 365 administrative tasks reporting and operational automation.

Support Microsoft 365 Apps servicing and organizational deployment/updates via the Microsoft 365 Apps admin center (Cloud Update) in coordination with endpoint teams.

Document operational procedures known errors and configuration standards; contribute to runbooks and knowledge articles.

Good to Have:

Microsoft Certifications for M365 Exchange etc.

Hands-on experience administering Proofpoint Email Protection (e.g. policy tuning impersonation/BEC rules URL defense quarantine workflows and message trace/investigations).

Microsoft Defender for Office 365 (MDO) features and tools (Safe Links/Safe Attachments anti-phishing investigation workflows).

Advanced understanding of retention policies eDiscovery/legal hold and data loss prevention (DLP) concepts in Microsoft Purview.

Understanding of email authentication and deliverability (SPF DKIM DMARC) and tenant mail-flow design.

Experience analyzing new Microsoft 365 features/changes and translating impact to stakeholders and business workflows.

Familiarity with Teams Outlook calendaring dependencies and Entra ID (Azure AD) identity concepts used in messaging operations.

Experience supporting conferencing/room/resource scenarios and AV/calendar integration.

Comfort operating in an On-Call rotation and supporting after-hours changes as required

Roles & Responsibilities

Support a large enterprise Microsoft 365 messaging environment providing Tier 3/Tier 4 operational support for Exchange Online Outlook and related services. This role focuses on incident troubleshooting service health access and mailbox administration mail-flow hygiene and continuous improvement through automation documentation and participation in delivery and migration initiatives.

Generic Managerial Skills If any

Must be able to manage tasks and assignments with minimal supervision.

Thanks & Regards

Sumit Goyal

Lead Recruiter