Membership 170110 Director, Membership

POSITION SUMMARY:This position supports the work of the Y a leading nonprofit committed to strengthening communitythrough youth development healthy living and social responsibility. Directs all aspects of membership forthe branch including recruitment of new members retention of existing members and supervision ofassigned staff. Develops plans and implements new procedures and methods to achieve strategic FUNCTIONS: Implements membership strategies that support recruitment of new members and retention ofexisting members. Creates a member-focused culture and models relationship-building skills in allinteractions. Fosters a climate of innovation and resolves problems to ensure member satisfaction. Recruits hires trains develops schedules and directs personnel and volunteers as and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Promotes program and membership enrollment in interactions with existing and potentialmembers. Coordinates program registration including logistics to support phone walk-in and webregistration. Coordinates with marketing efforts to maximize enrollments and provides ongoingsupport to Program Directors on related issues. Participates in the planning of the annual budget; manages and implements the approved budgetfor membership and takes appropriate action to correct variances Ensures proper implementation of front desk procedures. Reviews and updates desk proceduresand communicates changes to staff. Coordinates with the business office as necessary onfinancial transactions. Collaborates with or supervises the Association AOA Coordinator to ensure effectiveness andcompliance with all 3rd party insurance payor agreements Regularly monitors and audits 3rd party insurance membership swipes. Reconciles allinconsistencies weekly. Organizes membership events at the YMCA and represents the YMCA at community events topromote the YMCA. Leads assigned aspects of the fund-raising campaign. Participates in staff meetings and/or related meetings. Ability to relate effectively to diverse groups of people from all social and economic segmentsof the community. Performs other duties as :Education: Bachelors Degree lieu of Bachelors Degree Associates Degree in the related field and 2-3 years of related workexperience or High School diploma GED or equivalent certificate of competency and 4-6 years ofrelated work : 2 years supervisory experience in customer service preferred. Experience with standard business softwareCertification(s) and Requirements: CPR and First Aid certification and Safety training required within 30 days of Skills and Knowledge: Excellent personal computer skills Ability to relate effectively to diverse groups of people from all social and economic segmentsof the community. Demonstrate commitment to the mission cause of the YMCA and uphold its values and ethics. Ability to work effectively work with people of different backgrounds abilities opinions andperceptions Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse andneglect. All employees are required to follow the child abuse and neglect reporting process:completion of Suspected Child Abuse/Neglect reporting form calling children protective services(696-Kids) and notifying your immediate supervisor branch executive risk management andhuman resources department (s).PHYSICAL DEMANDS: While performing the duties of this job the employee is regularly required to use a computer forextended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the workenvironment. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision and the ability ENVIRONMENT: The noise level in the work environment is usually :The above statements describe the general nature and level of work only. They are not an exhaustive listof all required responsibilities duties and skills. Other duties may be added or this description amendedat any time.