Member & Loan Services Rep

At Air Products we reimagine whats possible. By tapping into the motivation of our people and our collective experience we create the ideas and innovations that drive us forward. When we come together where every voice is heard and everyone knows they belong and matter we create solutions that launch people into space support lifesaving care in hospitals and enable the construction of groundbreaking world scale production facilities.

Reimagine Whats Possible

As a Member & Loan Service Representative (M&LSR) you will be responsible for effectively servicing and providing exceptional service to our APCI Federal Credit Union (FCU) members in person by phone mail online email and through various digital communication channels. You will also support routine Teller transactional operational and member service support tasks in conjunction with the strategic initiatives established by the Credit Union and APCI Federal Credit Union (APCI FCU) NCUA Air Products and Chemicals Inc. and other relevant policies procedures and all regulatory requirements.

APCI FCUs Mission is to:

Provide our members with innovative financial products and services for all stages of life.

Serve our members in a financially sound and competitive manner and

Educate our members in making informed financial decisions.

Whats In It for You:

At Air Products we foster a culture of inclusion where every voice is heard and everyone feels they belong and matter. Additionally we offer competitive pay and great benefits for our employees. Check out some of our benefits below!

• Affordable Medical Dental and Vision Insurance (day 1 of employment)

• 401k with 100% vested company core and match

• Paid Vacation holidays sick time

• Paid Parental leave (Up to 8 weeks)

• Backup Child and Adult Care benefit

• Adoption assistance

• Flexible spending accounts (medical dependent daycare)

• Life Insurance (AD&D- Paid for by Air Products) Supplemental AD&D

• Legal Plan & Identity theft coverage

• EAP (Employee Assistance Program)

• Many more supplemental benefits available

Nature and Scope:

• The M&LSR is a member of the APCI FCUs Member Services Team and reports to the APCI FCUs Manager of Member Services. The position involves responsibilities related to developing and maintaining positive member relationships as well as promoting APCI FCUs share and loan products and services. Additionally it involves balancing daily transactions verifying cash and check totals and managing risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations policy requirements and audit procedures.

• Create an inclusive and professional environment where all team members are respected and diversity is valued. Participate in meetings and share ideas in support of the credit unions Strategic Initiatives.

• APCI FCU provides financial services to Air Products and Chemicals Inc. Contractors and Versum Materials plus Select Employer Groups and to members of their immediate family and households. The APCI FCU provides a broad range of financial related products and services including mobile banking remote deposit capture vehicle loans refinance mortgage loans personal loans MasterCard savings checking money market account certificates and IRAs. Loan amounts range from $500 to $while individual member deposits range from $5 to over $1000000.

• While having only a single physical location in Allentown PA the APCI FCUs members span over the 50 U.S. states in addition to a small international contingent. Larger member concentrations are in Pennsylvania Texas California Arizona and Louisiana. The APCI FCU reaches its members through a variety of channels including internet mobile app telephone outbound calls and direct mail.

Required Skills / Abilities:

• Strong customer (member) service skills.

• Demonstrated ability to deliver friendly prompt and knowledgeable service while ensuring member confidentiality.

• Strong written and verbal communication skills as well as intermediate proficiency with Word and Excel.

• Multi-task and work independently as well as part of the Member Services Team.

• Expected to travel. Occasionally the Credit Union conducts membership events off the physical premises. Employees may be asked to participate in these events.

Key Job Responsibilities:

• Develop and demonstrate a comprehensive understanding of APCI FCU products and services with ability to clearly explain to current or potential members.

• Represent APCI FCU in a courteous and professional manner which supports APCI FCUs mission and reputation.

• Open modify and close all types of deposit products such as savings checking money market share certificates and IRAs.

• Process Traditional and Roth IRA requests including contributions distributions and transfers.

• Perform financial transactions including deposits withdrawals loan payments and issuing cashiers checks. Additionally balance cash drawers complete end-of-day reports investigate and resolve any out-of-balance conditions for accounting.

• Possess a comprehensive knowledge of loan application origination and servicing.

• Ability to understand and explain compound interest and loan amortization schedules.

• Maintain confidentiality of member(s) sensitive information.

• Assist with lending and marketing activities designed to support and encourage loan and membership growth.

• Develop and demonstrate an understanding of APCI FCU regulatory requirements such as USA PATRIOT Act BSA/OFAC and Reg. DD (Truth-In-Savings).

• Perform other duties and complete projects as assigned by the APCI FCU President/CEO CFO CMR CCL Manager of Member Services or Board of Directors.

Minimum Hiring Requirements:

• A high school diploma or GED is required.

• Associates degree in business or finance is preferred but is not required.

• 3 years of loan services or financial institution services experience is preferred but is not required.

• Credit union experience is preferred but is not required.

• Strong organizational skills attention to detail and excellent time management are required.

• Ability to lift up to 50lbs is required.

• A valid drivers license is required.

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Join Air Products where we proudly value the skills dedication and leadership that Veterans bring to the table. As a Veteran-friendly organization we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute and we foster a workplace that honors your service while providing a platform for professional growth.

Founded in 1940 Air Products is a world-leading industrial gases company and has a proud history of innovation operational excellence with an unwavering commitment to safety and environmental stewardship. Working together we are taking our passion and diverse backgrounds forward to reimagine whats possible and generate a cleaner future for our customers our communities and the world.

We are an Equal Opportunity Employer (U.S.).You will receive consideration for employment without regard to race color religion national origin age citizenship gender marital status pregnancy sexual orientation gender identity and expression disability or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application please e-mail us at General application status inquiries are not answered by this mailbox rather youll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.