Member Experience Officer- Endwell, NY
Job Location:
Endwell, ND - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
WHO WE ARE
Were in the business of people helping people and you can help us make an impact on our members lives and in your community. Whether its helping a member make a transaction buy their first home or improve their financial wellness one step at a time you have an impact on their lives just by working here no matter what your position may be.
Work with us and be part of something bigger than banking.
In exchange for your time and talents we offer generous benefits including:
- Retirement benefits pension plan 401(k) with employer match
- Excellent health benefits medical dental vision and supplemental coverage
- Flexible Paid Time Off (PTO) Volunteer Time Off (VTO) and Wellness Time Off (WTO)
- 10 paid holidays per year
- Lifestyle Spending Account (LSA) stipend for wellness caregiving or personal expenses such as student loan repayment and tuition reimbursement
- Employee recognition program
...and more!
At Visions we do and will continue to treat all of our employees fairly and with complete respect and we strive to celebrate the diversity of our employees.
ABOUT THE POSITION
Position Overview: As a Member Experience Officer you will help identify opportunities to improve the member experience across communication channels processes projects and platforms. This role partners across departments to develop solutions support training needs analyze feedback and help ensure members and employees have consistent effective and positive experiences.
Position Type:Full-Time.
Compensation Range: $28.00/hr. - $32.00/hr. *Hiring rates may be dependent on a number of factors including years of directly related work experience education geographic location or special skills*
Location: On-site at our headquarters in Endwell NY.
What Youll Do
- Support and align Member Experience initiatives with organizational goals and strategic priorities.
- Lead and support projects that improve the member and employee experience across the credit union.
- Partner with departments on planning testing implementation communication and training for member-impacting projects.
- Identify process improvements that reduce friction improve consistency and create more member-focused solutions.
- Gather review and analyze member feedback and data to identify trends and recommend improvements.
- Prepare updates reports and presentations for Member Experience leadership and senior leaders as needed.
- Collaborate with Marketing and internal partners to support clear effective member communications.
- Provide departmental backup support and adapt to changing priorities responsibilities and expectations.
What Success Looks Like
- Member experience improvements are clearly connected to organizational goals and member needs.
- Projects are well organized communicated timely and completed with thoughtful input from key partners.
- Member feedback and data are translated into practical recommendations that improve outcomes.
- Processes become more consistent efficient and easier for members and employees to navigate.
- Internal partners view you as collaborative responsive and solutions-focused.
- Training communication and implementation support help employees confidently deliver a stronger member experience.
WHAT WERE LOOKING FOR
Minimum Qualifications
- Associate degree with 12 years of relevant experience; 35 years of related experience may be considered in place of a degree.
- Proficiency with Microsoft Office programs and standard office equipment.
- Strong written and verbal communication skills.
- Excellent interpersonal organizational and time management skills.
- Ability to manage competing priorities adapt to change and maintain confidentiality.
- Detail-oriented approach with the ability to analyze information and recommend practical solutions.
- Commitment to supporting a welcoming inclusive environment and modeling Visions mission and values.
Preferred Qualifications:
- Bachelors degree in a financial or related field.
- Experience or knowledge of credit union or financial services processes including member accounts business accounts share certificates consumer lending Regulation C Regulation B Regulation Z and fair lending practices.
At this time Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.
MISSION AND VALUES
Our mission is to MAKE VISIONS MATTER.
- To our members we will provide value and relevance.
- To our employees we will be a premier organization and provide opportunities for career advancement.
- To our community we will be a leader and provide a positive impact.
At Visions were an organization with Integrity that builds Community provides exceptional Service to all and continually strives to earn your Trust.
We make Visions matter. You can too. #ClaimYourSeat
Learn More!
Click a link to learn about:
If you have any questions please contact the Talent Team directly at 800.242.2120 ext. 10501 or by emailing us at .
Required Experience:
Unclear Seniority
About Company
We're a not-for-profit financial cooperative, owned by our members – over 240,000 people just like you! That means, instead of driving up profits for stakeholders, we aim to give back to our members and improve our communities.
