Meetings & Events Manager

Live Your Passion. Add Your Magic.

SUMMARY

The Meetings & Events Manager will be responsible for planning and executing groups turned over by the Group Sales and Catering Sales teams. They will oversee coordination of all aspects of contractual agreements including room blocks food and beverage and special concessions. They will work closely with various operating departments to ensure smooth execution of all onsite details and maintain strong relationships with clients to encourage repeat business.

ESSENTIAL FUNCTIONS

Major areas of responsibility/management include but are not limited to:

Develop relationships with all incoming groups and clients to ensure clear communication of planning deadlines revenue requirements and hotel offerings.

Provide clients with the resources needed to effectively plan meetings and events while encouraging increased food and beverage and misc. spend beyond contracted revenues

Keep up with current event trends to provide creative setups menus and programming to clients

Track room block performance routing instructions and guestroom-related concessions to ensure accurate onsite reporting and post-event billing

Detail and distribute accurate group information to operating departments via Banquet Event Orders and Group Resumes in a timely manner

Participate in regularly-scheduled operations meetings to ensure pertinent information changes and pop-up details are communicated as needed

Foster strong relationships and effectively communicate with all hotel departments so that they are set up for success at all times

Liaise onsite between clients and operating departments to ensure smooth program execution and overall success for planners clients and attendees

Adapt well to unexpected challenges onsite and offer creative problem-solving solutions to turn around the group or guest experience

Offer post-event meetings to discuss feedback review billing and facilitate potential rebooking

Additional duties as assigned by Director of Meetings & Events

QUALIFICATIONS

Previous Catering or Event Operating experience strongly preferred

Luxury hotel experience strongly preferred

Familiarity with food and beverage basics menu planning and private/group event coordination

Ability to effectively communicate with guests management and co-workers

Knowledge of current event trends

Computer proficiency and ability to work with Delphi Opera Excel and Microsoft Office programs

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task. Must be able to lift up to 15 lbs. occasionally. Requires grasping writing standing sitting walking repetitive motions listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Must have finger dexterity to be able to operate office equipment such as computers printers multi-line touch tone phone filing cabinets FAX machines photocopiers dolly and other office equipment as needed.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.