Meetings & Events Manager

Job Description

SUMMARY

The Manger of Meetings and Events willbe responsible formanaging coordinating and executing group assignments turned over by theGroupSalesandEvents SalesDepartment. The focus of the role will be tomonitorall contractual agreementspertaining toguest room blocksspace food and beverage and special concessions. This role will contribute to the organization as an active business partner thatis responsible forsupporting the companys goalsobjectives vision mission and values.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include but are not limited to:

• Maintain strong client relations and ensure that conference specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.Timelyresponses are expected.

• Monitor and manage room blocks and meeting space according to contractutilizinggroup history reports and information given by clients to maximize hotel revenuemaking adjustmentsas necessary.

• Reviewgroupsalesand events salescontracts as well as otherimportant information i.e. room block cut-off date specialconcessionsand attrition clauses andvalidatewith client via turnover and enforce program deadline dates and work with clients to release meetingspacenot needed to maximize hotel revenues.

• Produce and distribute Conference Resume 7-10 daysprior to first day of main group arrival and communicate any changes and updated information to hotel departments.

• DistributeaccurateBEOsfor group and affiliates14 daysprior to events.

• Workcollaborativelywith theCulinaryteam on executing catering events and banquets.

• In-person presence and multiplecheck-ins withclientdaily duringevents.

• Work with Director of Meetings & Events toestablishbest practices andSOPsfor conference service department.

• Accurately forecastcontractedrooms andfood and beverage revenues for assignedevents and affiliatebusinesswithin a 5% variance.

• Check sleeping room and suite block special room concessions and rates as outlined in contract with groupreservationsagents as well as updating groupreservationsagents with any changes. Participate in site visits and plan meetings for upcomingeventsand potential affiliatebusiness.

• Review all bills that are sent to the client ensuring they areaccurateandtimelyin order tomaximize return business. Compile any cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill and ensure any feedback is communicated and responded to according to hotel guidelines.

• Perform other functions asand directed.

QUALIFICATIONS

• High school Degree or equivalent education

• 3-5 yearspreviousexperience in Event Management

• Luxury hotel experience strongly preferred

• Bachelors Degree

• Delphi and Opera experience cloud-based experience preferred

• Extensive knowledge of food and beverage products proper preparation and presentation of food and beverage items.

• Extensive knowledge of meeting room capacities banquet set-up audio-visual and any other pertinent details as they relate to function room set-up.

• Possess basic math skills andaccurately handle billing

• Ability to communicate clearly and speak readwriteand understand English eloquently

• Advanced skills in Word Excel PowerPoint and Outlook; daily use ofnearly allprograms will occur

PHYSICAL REQUIREMENTS

Most work tasks are performed is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per and standing arethe rest of the working day.Lengthof time of these tasks may vary from day to day and task to be able to exert well-paced ability to reach other departments of the hotel ona timelybasis. Must be able tolift upto 15 lbs. occasionally. Requires grasping writing standing sitting walking repetitive motions bending climbinglisteningand hearing ability and visual acuity. Talking and hearing occur continuouslyin the process of communicatingwith guestssupervisorsand subordinates; use of these senses will occur on a constant basis.