Medical Support Assistant (Patient Registration)

• Interviews patients to obtain verify and update accurate patient registration information. Determines patient eligibility for healthcare services and establishes Purchased/Referred Care eligibility status.
• Perform patient and administrative support by receiving patients and visitors answering and routing telephone calls responds to medical personnel and administrative inquiries and schedules and/or checks in patients for appointments
• Creates and maintains the disposition of medical records in accordance with established procedures while reviewing records for completeness and accuracy.
• Perform assigned responsibilities that support revenue-cycle and third-party resource activities for billing and reimbursement purposes.

Total Compensation Package - Check out IHSs outstanding total compensation package for this job:
Medical Support Assistant Total Compensation Pay ()

Selectee may be subject to a probationary period
ESEP appointees typically serve a two-year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630 requiring contact or control over Indian children. Due to this requirement the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

IHS Selectees whose duties and responsibilities require them to work permanently temporarily or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases consistent with recommendations for healthcare workers. Vaccine exemption requests may be available as outlined in the IHS Employee Immunization Policy and facility guidance.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit will need to set up direct deposit so we can pay you.

Background Investigation Requirement:

This position requires the successful completion of a federal background investigation as a condition of employment.

A background investigation is a standard process used by the Federal Government to verify an individuals identity employment history education and other relevant information to determine suitability for Federal service.

Upon receipt of instructions applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.

Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.

Prior to the appointment candidates must present two valid forms of identification. If one of the documents is a state-issued ID or drivers license it must be REAL ID-compliant.

To qualify for this position your resume must state sufficient experience and/or education to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Minimum Qualification GS-04 you must meet One of the following:

Experience: Your resume must demonstrate at least one (1) year of general experience. General experience is progressively responsible clerical office or other work that indicates your ability to perform the work of this position at the GS-04 level.
OR
Education: Your resume must demonstrate Two (2) years of education above the high school level. This education must have been obtained in an accredited business secretarial or technical school junior college college or university.
OR
Combination: Your resume must demonstrate a combination of qualifying education and experience that meets the minimum qualifications described above. The percentage of the education requirement met plus the percentage of the experience requirement met must total at least 100% to qualify at the GS-04 level.

Minimum Qualification GS-05 you must meet One of the following:

Experience: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the lower grade level in the Federal service obtained in either the private or public sector. Examples include: interviewing patients to obtain and verify demographic eligibility or third-party resource information; reviewing supporting documentation to determine or establish eligibility for healthcare services; creating and maintaining records in an electronic records system; scheduling appointments and responding to patient inquiries: obtaining and verifying insurance coverage.

OR
Education: Your resume must demonstrate four (4) years of education above the high school level. This education must have been obtained in an accredited business secretarial or technical school junior college college or university. One year of full-time academic study is defined as 30 semester hours 45 quarter hours or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business secretarial or technical school.
OR
Combination: Your resume must demonstrate a combination of qualifying education and experience that meets the minimum qualifications described above. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. For example one full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. The percentage of the education requirement met plus the percentage of the experience requirement met must total at least 100% to qualify at the GS-05 level.

Minimum Qualification GS-06 you must meet the following:

Experience: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the lower grade level in the Federal service obtained in either the private or public sector. Examples include: interviewing patients and independently verifying demographic eligibility and third-party resource information; determining eligibility for healthcare services by applying established policies; creating maintaining reviewing and correcting electronic patient medical records; independently verifying insurance coverage; identifying and resolving registration eligibility record or billing-related discrepancies; and providing guidance or assistance to other staff in carrying out patient registration activities.

Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet all qualification requirements within 30 days of the closing date of the announcement.