Medical Office Front Desk Receptionist

The Front Desk Receptionist is responsible for the in-clinic customer service experience. The Front Desk Receptionist will greet assist and provide direction and information for patients physicians and other clinic visitors. The Front Desk Receptionist will also be responsible for point of service collection patient paperwork and intake and patient scheduling.

Greet and welcome patients physicians and other visitors when they arrive
Manage and facilitate patient scheduling intake and check-in processes including answering general patient insurance and benefits questions
Collect patient co-pays
Make outbound phone calls to assist with scheduling of new and existing patients to allow for access to care
Answer inbound calls from the Access Management Team and partner to get patients scheduled to assist with patient plan of care adherence
Perform other clerical receptionist duties such as filing photocopying transcribing and faxing
Ensure reception area is tidy and presentable

Minimum Education
Required:
High School Diploma
Preferred:
Associates degree in a related field such as Healthcare or core sciences

Minimum Experience
Required:
None
Preferred:
Previous experience in an outpatient medical setting physical therapy preferred

Knowledge Skills and Abilities
Strong customer service and interpersonal skills
Strong verbal and written communication skills
Hands-on experience with office equipment (e.g. computers fax machines and printers)
Proficient in Microsoft Office Suite (Outlook Word etc)