Medical Information Pharmacist Manager

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

A day in the life:
Join our Pharmacy team at Thermo Fisher Scientific where youll contribute to managing pharmaceutical operations and ensuring quality compliance for clinical trials and drug products. As a Manager of Pharmacists youll provide operational leadership for a Medical Information program while functioning as a Medical Information Pharmacist. You will lead a small team (less than 6) of Medical Information professionals while maintaining responsibility for complex medical information inquiries pharmacovigilance activities client partnership quality oversight staff development and continuous operational improvement.

What will you do in this role

Leads the day-to-day operations of an assigned Medical Information program ensuring services are delivered in accordance with client contracts company policies Standard Operating Procedures (SOPs) and applicable regulatory requirements.

Provides direct supervision coaching mentoring and performance management for a small team of Medical Information professionals. Supports recruitment onboarding training goal setting employee development performance evaluations and employee engagement.

Functions as a practicing Medical Information Pharmacist by responding accurately and professionally to complex medical and technical inquiries received via telephone email web or other communication channels using approved scientific resources and current medical literature.

Researches analyzes and interprets complex medical information to develop evidence-based scientifically balanced and client-approved responses for healthcare professionals patients and other stakeholders.

Identifies documents evaluates and appropriately triages adverse events product complaints and other reportable safety information in accordance with client regulatory and company requirements.

Provides consultation and guidance on complex scientific or operational issues to the team.

Performs quality review of Medical Information responses documentation and case processing to ensure accuracy consistency compliance and adherence to quality standards.

Develops implements and maintains program-specific training materials competency assessments and continuing education for team members. Provides ongoing coaching and technical guidance to support staff development.

Monitors operational performance through established productivity quality service level and compliance metrics. Identifies trends recommends corrective actions and implements continuous process improvement initiatives.

Serves as the primary operational liaison between clients and internal cross-functional teams including Quality Pharmacovigilance Regulatory Training Information Technology and Program Leadership to resolve operational and clinical issues and support successful program execution.

Prepares operational reports business metrics client presentations and other program documentation to support internal leadership and client governance meetings.

Ensures compliance with all applicable company policies client requirements GxP regulations privacy requirements and industry standards while promoting a culture of quality compliance and continuous improvement.

Assists with workload balancing and resource planning while providing direct Medical Information coverage during periods of increased volume staff absences or other business needs to maintain client service commitments.

Participates in client meetings business reviews audits inspections and implementation of new products services or operational initiatives. Provides operational and clinical expertise to support program growth and client satisfaction.

Performs other duties and special projects as assigned to support departmental objectives and organizational priorities.

Hiring requirements:

Education:

PharmD or Bachelors in Pharmacy is required.

In some cases an equivalency consisting of a combination of appropriate education training and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

Experience:

Previous experience (comparable to 5 years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience.

1 years of leadership responsibilities is required.

Active North Carolina pharmacy license is required.

Call center medical information specialist experience is preferred.

Knowledge Skills and Abilities:

Advanced clinical and pharmaceutical knowledge

Leadership and coaching skills

Excellent written and verbal communication

Critical thinking and analytical ability

Operational management and customer focus

Regulatory compliance knowledge

Ability to interpret medical literature

Project management and organizational skills

Relationship management

Proficiency with Medical Information systems

Location: Hybrid in the office one day per week in RTP NC. Relocation assistance is NOT provided.

*Must be legally authorized to work in the US withoutsponsorship.

*Must be able to pass a comprehensive background check whichincludes a drug screening.

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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