Marketing Representative Rental Program

Marketing Representatives for our Non-Owner Pre-Arrival Team combine exceptional service with purposeful engagement connecting with guests prior to arrival and introducing them to the Hilton Grand Vacations experience. Through proactive outreach and personalized vacation planning support you help guests explore what flexible elevated travel could look likewhile driving tour production through thoughtful consultative communication.

Success in this role comes from balancing strong customer service with effective engagement strategiesensuring guests feel informed supported and confident as they explore Hilton Grand Vacations. If you enjoy offering superior service together with meaningful guest engagement this could be the right role for you!

Why Team Members Love Working With Us

We offer $17.00 per hour plus commission and bonuses governed by a compensation plan.

To support your growth from the start we offer a $2500 incentive guarantee per month for up to 6 months giving you the runway to build confidence develop your skills and grow into a highperforming marketing professional.

We offer an excellent benefits package to our full-time Team Members that include:

• Medical dental and vision coverage from Day One
• Paid time off vacation sick time and paid parental leave
• 401(k) with company match life insurance and company stock purchase program
• Tuition reimbursement for job-related degrees and certifications
• Team Member travel discounts and resort benefits

Schedule Details:

Marketing Representatives work a flexible schedule which includes weekends and holidays. You will be required to work any scheduled shift within the operating hours of 6:00 AM5:00 PM Hawaii Standard Time.

As a Marketing Representative you will be responsible for:

• Contact guests through multiple touchpoints including outbound phone calls and email to offer opportunities to preview our properties by booking timeshare appointments in advance of arrival
• Manage assigned call lists and complete the required number of outbound calls per day to meet production and performance goals
• Sell local tours and activities while delivering high-quality vacation planning and concierge services
• Maintain flexibility to work remotely when business needs allow subject to IT/workspace requirements and minimum performance standards
• Proactively partner with leadership to identify and resolve customer-related concerns or challenges
• Willingly complete additional reasonable tasks or requests as assigned by management
• Perform other administrative duties as needed to support team and business objectives

To fulfill this role successfully you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent
• Ability to work flexible schedules including mornings evenings weekends and holidays
• Minimum of one (1) year of customer service experience
• Strong knowledge of the local area including restaurants attractions directions and optional tours
• Excellent verbal and written communication skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous sales-related call center or timeshare experience
• Prior experience in tours activities or concierge services

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.