Market Supervisor Multi-Unit Supervisor

Position:Market Supervisor/Multi-Unit Supervisor

Immediate Supervisor: Director of Operations

Status: Exempt

Position Summary: This position is responsible for leading supervising and managing multiple assigned drive-ins in a designated area.

Essential Job Duties:

• Supervise lead train and coach drive-in teams regarding guest service operations and financial goals
• Recruit interview hire onboard train manage direct coach lead assign supervise discipline and terminate drive-in General Managers/Operating Partners and employees
• Supervise and approve drive-in employees compensation levels pursuant to company guidelines
• Lead coach and develop drive-in management and employees
• Handle all escalated guest issues/concerns
• Investigate and resolve all employee issues/concerns
• Supervise manage forecast and adjust the drive-ins food labor paper and inventory to maximize cost-control operational efficiency quality standards and customer service
• Lead regular team meetings to ensure focus on operational standards guest service and financial goals
• Communicate plans goals expectations opportunities and achievements to drive-in teams
• Supervise and manage all drive-in recordkeeping
• Prepare and maintain all necessary operational reports
• Develop implement supervise and manage action plans regarding local marketing and business performance
• Ensure proper maintenance of drive-in and equipment
• Supervise and monitor vendor performance
• Perform audits of drive-in records
• Comply with and enforce all company policies procedures and operational standards
• Ensure compliance with all applicable federal state and local laws
• Regular attendance

ADDITIONAL DUTIES:

• As needed perform all station duties (fountain & frozen dresser front swamp back swamp grill switchboard expeditor food prep and drive-thru (if applicable)) to meet operational standards
• As needed perform and manage regular cleaning and sanitation duties including trash disposal mopping sweeping washing dishes and food preparation tools wiping counters sanitizing food preparation areas cleaning equipment and emptying used grease pursuant to operational standards
• Perform other job-related duties as assigned or required

Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Education
• Required High school diploma or equivalent
• Preferred Advanced studies in business restaurant management or related fields
• Experience
• Required At least three years as a restaurant general manager (QSR preferred)
• Preferred Multi-unit supervisor experience
• Knowledge/Skills
• Knowledge of federal state and local labor and employment laws (e.g. wage and hour laws; EEO laws etc.)
• Knowledge of federal state and local health and safety laws and regulations
• Computer math accounting and reading skills
• Effective verbal and written communication skills
• Problem-solving multi-tasking decision-making leadership time-management and conflict-resolution skills

Work Environment: Continuous standing bending reaching moving stooping stretching and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

Required Experience:

Manager