Market Manager- Eastern, WI and the UP of MI

Can you see yourself leading the performance of 10 Optical Centers by teaching and inspiring teams to provide great service and drive sales Are you excited by the chance to join a growing company and have the opportunity to grow your career

Look no further! We are seeking an experienced multi-unit retail management professional to join our team as a Market Manager in our Eastern WI and the UP of MI Market.See the details below and apply today!

Taking Care of our teams who take Care of our Patients

• Competitive Wages & Bonus
• 401K
• Vacation Pay/Personal Day
• Volunteer Time Off
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• Teammate Recognition Program

POSITION SUMMARY:

Provide leadership support and oversight to multiple centers in a defined market. Develop and execute strategies consistent with corporate direction to drive business. Accountable for the effective operation of the Market centers including staffing training policy and process adherence compliance optometric relations and patient experience. Build a strong team with a succession plan for growth and development.

DUTIES & RESPONSIBILITIES:

MARKET CENTER LEADERSHIP

Visit each assigned Market center a minimum of two days a month

Provide leadership and support to ensure Market centers meet corporate operational execution financial and leadership standards

Work individually and cross functionally to develop and execute merchandise operational and customer service strategies to deliver planned sales gross margin and EBITDA results

Oversee onboarding for new General Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates

Work closely with Human Resources to develop and implement solutions related to staffing recruiting performance management and employee relations

Regularly evaluate optometrist manager and optician talent for current and future bench strength

Ensure operational exceptions are addressed and resolved

Facilitate ongoing process improvement

Stay up to date on competition within the Market

Ensure centers follow applicable Federal and State laws including HIPAA Fraud Waste and Abuse Federally and State funded vision plan regulations

Ensure all applicable optometric and optician laws are followed

Ensure centers adhere to all company safety standards policies and procedures

MINIMUM KNOWLEDGE EXPERIENCE & SKILLS REQUIREMENTS:

Bachelors degree in relevant business field or equivalent work experience

5 years experience in an equivalent retail environment

Proven ability to lead coach and build teammate relationships in an environment of fast change; must be able to direct and motivate a diverse teammate population

Strong planning analysis and organizational skills

Able to work collaboratively in a matrix environment

Strong problem-solving skills to identify problems and develop solutions

Strong verbal and written communication and interpersonal skills

Strong multi-tasking skills

Able to thrive within a fast-paced environment

Proficiency in Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g. personal computer telephone fax machine copier etc.)

Able to read and write at a high school graduate level

Able to lift 10 to 20 pounds

Able to view/read computer screen for extended periods of time

Able to work normal and/or extended (evenings nights and weekends) office hours to meet established deadlines

Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities duties and skills required.