Market Manager

Rollstone Bank and Trust is a community bank supported by the strength of our shared services organization River Run and banking affiliates Newburyport Bank and Pentucket Bank. Together we shape the evolution of community banking through innovation and strong partnerships while preserving the heartfelt service our customers value. Here you will discover opportunities for professional growth make a meaningful impact in your local community and join a team that champions integrity respect teamwork and continuous progress. Where you matter most.

The Market Manager is responsible for leading branch operations customer service staff and facilities across the Banks Harvard and Groton Massachusetts branches. The Market Manager oversees both locations to manage and motivate staff and to ensure consistency of superior quality customer service while adhering to bank policies procedures and security.

Essential Job Functions

• Leads overall branch operations including customer service staff supervision facility management security cash controls audits account maintenance and adherence to opening closing and operational procedures.
• Supervises coaches develops and motivates employees; manages performance employee relations scheduling onboarding training and professional development.
• Promotes a positive collaborative work environment and ensures consistent communication between branch staff and senior management.
• Ensures employees deliver exceptional service and reinforces the Banks vision values policies and service standards.
• Manages departmental resources and operates within the established annual budget.

• Promotes Bank products and services identifies opportunities to deepen customer relationships and coaches employees on effective sales and cross-selling practices.
• Partners with internal business lines to achieve sales and business development goals and supports Bank-wide initiatives and incentive programs.

• Represents the Bank through networking volunteer activities and community events to strengthen relationships and promote the Bank within the community.

• Ensures branch operations comply with Bank policies procedures security standards and applicable federal and state laws and regulations including BSA requirements.
• Maintains current knowledge of Bank products services policies procedures and regulatory requirements through ongoing training and applies this knowledge to daily operations.

Qualifications Education and Experience

• High school diploma or equivalent required.
• Minimum of 5 years of progressively responsible customer service and/or supervisory experience in a banking environment; teller experience preferred.
• Strong knowledge of banking operations and customer service with the ability to lead employees and support business development.
• Strong communication leadership coaching and organizational skills with attention to detail and the ability to manage deadlines work effectively as both a team member and leader and work extended hours weekends or travel as needed.
• Proficient in Microsoft Office and multiple banking systems.

Rollstone Bank and Trust is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process you may contact Human Resources at or call .

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience skills and internal equity to ensure fairness and consistency across our organization.