Marcus by Goldman Sachs, Lead Instructional Designer Associate Richardson, TX

Marcus by Goldman Sachs

As the online consumer banking business of Goldman Sachs Marcus operates as a digital bank providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs over 150 years of expertise with intuitive digital experiences focusing on value transparency and simplicity for its millions of customers and is recognized as the largest pure online bank delivering a fully digital experience without physical branches.

About the role

We are seeking a strategic and collaborative Lead Instructional Designer - Associate to drive the design development and implementation of high-impact learning solutions within the Asset & Wealth Management (AWM) this role you will not only design scalable eLearning instructor-led and blended learning solutions aligned with key business objectives but you will also lead mentor and develop a high-performing team of instructional designers.

As a key partner to the business you will proactively manage stakeholder engagement across various departmentsaligning expectations navigating complex priorities and securing buy-in from business leaders and subject matter experts. You will oversee the teams project pipeline manage resources effectively and ensure all deliverables meet the highest standards of quality compliance and operational efficiency.

The ideal candidate is a proactive organized self-starter who thrives in a dynamic environment excels at navigating ambiguity and possesses the leadership and relationship-management skills to translate complex business needs into cohesive impactful learning experiences.

PRIMARY RESPONSIBILITIES

• Team Leadership & Development: Lead mentor and develop a team of instructional designers. Provide ongoing coaching constructive feedback and professional development opportunities to foster a high-performing collaborative team culture.
• Stakeholder Engagement & Management: Proactively manage stakeholder engagement by establishing open communication channels aligning expectations navigating conflicting priorities and securing buy-in from business leaders process owners and cross-functional partners.
• Project & Resource Management: Oversee the teams project pipeline allocate resources effectively to optimize productivity and ensure all learning deliverables meet quality standards brand guidelines and project deadlines.
• Learning Solution Design: Design and implement scalable learning solutions that directly enhance the capabilities of our learners driving key business objectives such as client satisfaction operational efficiency and risk mitigation.
• Needs Analysis: Conduct thorough Needs Analysis to identify skill and knowledge gaps document business requirements and draft measurable learning objectives.
• Instructional Design Application: Apply instructional design theories and adult learning principles (e.g. ADDIE SAM Gagnes Nine Events) to design develop and maintain comprehensive learning solutions (eLearning Instructor-Led Blended Learning Videos & Simulations etc.).
• Content Development: Utilize authoring tools such as Articulate 360 (Storyline Rise) and the Adobe Creative Cloud suite to build engaging learning content.
• LMS Management: Manage learning content within the firms Learning Management System (LMS) ensuring proper deployment tracking and reporting.
• Continuous Improvement: Proactively identify opportunities to enhance and improve existing learning content and partner with facilitators to drive continuous improvement.
• Cross-Functional Collaboration: Collaborate closely with process owners SMEs legal and compliance to ensure content is accurate relevant compliant and effective.
• Innovation & Best Practices: Stay current with trends and innovations in learning technology and instructional design advocating for and integrating new approaches to enhance our learning ecosystem.

BASIC QUALIFICATIONS

• Leadership Experience: 2 years of experience leading mentoring or managing a team of instructional designers or learning professionals.
• Stakeholder Management: Proven ability to manage complex stakeholder relationships influence decision-making and communicate effectively with senior leadership.
• Instructional Design Expertise: Deep knowledge of instructional design models (ADDIE/SAM) and adult learning theory.
• Certification: Active Associate Professional in Talent Development (APTD) or Certified Professional in Talent Development (CPTD) credential.
• Technical Proficiency: Advanced proficiency with eLearning authoring tools especially the Articulate 360 Suite (Storyline Rise).
• Strategic Execution: Demonstrated ability to manage ambiguity and work autonomously translating high-level strategic direction into concrete project plans and deliverables for the team.
• Communication Skills: Exceptional written and verbal communication skills with the ability to collaborate effectively across all levels of the organization.

PREFERRED QUALIFICATIONS

• Bachelors or Masters degree in Instructional Design Learning Technologies or a related field.
• 5 years in an instructional design role with at least 2 years in a corporate or financial services setting.
• Experience in financial services or the fintech industry.
• Experience working in or supporting a contact center environment.
• Familiarity with Agile project management methodologies.
• Experience designing for accessibility (WCAG) standards.

ABOUT GOLDMAN SACHS

At Goldman Sachs we commit our people capital and ideas to help our clients shareholders and the communities we serve to grow. Founded in 1869 we are a leading global investment banking securities and investment management firm. Headquartered in New York we maintain offices around the world.

We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally from our training and development opportunities and firmwide networks to benefits wellness and personal finance offerings and mindfulness programs. Learn more about our culture benefits and people at committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group Inc. 2023. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race color religion sex national origin age veterans status disability or any other characteristic protected by applicable law.