Manager, System Development , Customer Experience and Business Trends
Job Location:
Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
10 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our team is responsible for and growing an innovative global project that informs and drives larger company strategic decisions. We identify and improve the experience for Amazons customers through various methodologies and by building and managing software solutions across a wide range of technical stacks.
In this role you will be responsible for leading a team of systems and security engineers that designs builds and manages a multi-cloud infrastructure and security posture for a diverse portfolio of tools and services. Your team will establish and enforce security standards aligned with Amazon InfoSec guidelines evaluate the security of tools built or onboarded by the broader organization and develop systems to manage and monitor access controls across the teams technology footprint. You will also own day-to-day IT operations and access management for the org.
This role will provide you with challenging leadership opportunities and if working in a dynamic multi-cloud environment with evolving security requirements and experimenting with the AI / Agentic technologies sounds exciting to you it will be a great opportunity.
You will be in direct contact with teams in a variety of verticals work with Amazon InfoSec and leverage your work to improve the experience of our customers. You will be using your leadership and technical skills to continually lead the direction and evolution of the team and orchestrate the right balance and trade-off that allows the team to continue to adapt in this rapidly evolving space. Additionally youll be driving strategic initiatives by influencing key stakeholders and partnering with teams within our org. You must also demonstrate resilience and navigate ambiguous situations with composure and tact.
You will evaluate and make decisions around the use of new or existing technologies and tools influence leaders and have an opportunity to learn from people with and without engineering backgrounds through one-on-one mentoring document reviews (designs PRFAQs business plans researches and more) and thorough and helpful code reviews. You will be given the chance to have a significant impact on our systems our business and most importantly our customers. You will be expected to mentor and guide junior engineers.
Key job responsibilities
- Design and implement security frameworks and access control systems to manage and monitor the teams tools services and infrastructure in alignment with Amazon InfoSec standards.
- Evaluate the security posture of all tools and services built or onboarded by the team establishing approval and review processes for new technology adoption.
- Build and maintain tooling for identity access management and compliance monitoring across the teams technology portfolio.
- Own day-to-day IT operations for the org including: managing permissions across Amazon and internal and external tools administering access within the teams network.
- Lead the strategic direction and evolution of the teams infrastructure and security architecture including setting goals and establishing a technical roadmap that aligns with the longer-term needs of the org.
- Drive strategic initiatives by influencing leadership key stakeholders and partnering with teams throughout Amazon.
- Lead effective teamwork communication collaboration and commitment across multiple disparate groups with competing priorities.
- Lead innovations and improvements to internal programs and processes that drive key business outputs.
About the team
Customer Experience and Business Trends (CXBT) is a diverse global organization dedicated to deeply understanding and improving customer experience. We build products services and data-driven solutions that influence offerings across almost every Amazon businessfor consumers developers sellers employees investors and more. Our approach starts with customer needs; we work backwards using technical and non-technical methods while staying current on industry trends. Our global team spans a wide range of disciplines: Product Managers Software Developers Solution Architects Data Scientists Business Intelligence Engineers Business Analysts and others.
- 3 years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
- 5 years of managing system or software development teams experience
- 7 years of relevant hands-on systems engineering and administrative work in networking storage systems operating systems experience
- Bachelors degree in Computer Science Engineering Mathematics or a related field
- Experience in agile software development methodology
- Knowledge of professional software engineering & best practices for full software development life cycle including coding standards software architectures code reviews source control management continuous deployments testing and operational excellence
- Knowledge of systems engineering fundamentals (networking storage operating systems)
- Experience with Agile engineering practices (Kanban continuous delivery etc.)
- Experience with AWS platforms services and design patterns
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role you will be responsible for leading a team of systems and security engineers that designs builds and manages a multi-cloud infrastructure and security posture for a diverse portfolio of tools and services. Your team will establish and enforce security standards aligned with Amazon InfoSec guidelines evaluate the security of tools built or onboarded by the broader organization and develop systems to manage and monitor access controls across the teams technology footprint. You will also own day-to-day IT operations and access management for the org.
This role will provide you with challenging leadership opportunities and if working in a dynamic multi-cloud environment with evolving security requirements and experimenting with the AI / Agentic technologies sounds exciting to you it will be a great opportunity.
You will be in direct contact with teams in a variety of verticals work with Amazon InfoSec and leverage your work to improve the experience of our customers. You will be using your leadership and technical skills to continually lead the direction and evolution of the team and orchestrate the right balance and trade-off that allows the team to continue to adapt in this rapidly evolving space. Additionally youll be driving strategic initiatives by influencing key stakeholders and partnering with teams within our org. You must also demonstrate resilience and navigate ambiguous situations with composure and tact.
You will evaluate and make decisions around the use of new or existing technologies and tools influence leaders and have an opportunity to learn from people with and without engineering backgrounds through one-on-one mentoring document reviews (designs PRFAQs business plans researches and more) and thorough and helpful code reviews. You will be given the chance to have a significant impact on our systems our business and most importantly our customers. You will be expected to mentor and guide junior engineers.
Key job responsibilities
- Design and implement security frameworks and access control systems to manage and monitor the teams tools services and infrastructure in alignment with Amazon InfoSec standards.
- Evaluate the security posture of all tools and services built or onboarded by the team establishing approval and review processes for new technology adoption.
- Build and maintain tooling for identity access management and compliance monitoring across the teams technology portfolio.
- Own day-to-day IT operations for the org including: managing permissions across Amazon and internal and external tools administering access within the teams network.
- Lead the strategic direction and evolution of the teams infrastructure and security architecture including setting goals and establishing a technical roadmap that aligns with the longer-term needs of the org.
- Drive strategic initiatives by influencing leadership key stakeholders and partnering with teams throughout Amazon.
- Lead effective teamwork communication collaboration and commitment across multiple disparate groups with competing priorities.
- Lead innovations and improvements to internal programs and processes that drive key business outputs.
About the team
Customer Experience and Business Trends (CXBT) is a diverse global organization dedicated to deeply understanding and improving customer experience. We build products services and data-driven solutions that influence offerings across almost every Amazon businessfor consumers developers sellers employees investors and more. Our approach starts with customer needs; we work backwards using technical and non-technical methods while staying current on industry trends. Our global team spans a wide range of disciplines: Product Managers Software Developers Solution Architects Data Scientists Business Intelligence Engineers Business Analysts and others.
- 3 years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
- 5 years of managing system or software development teams experience
- 7 years of relevant hands-on systems engineering and administrative work in networking storage systems operating systems experience
- Bachelors degree in Computer Science Engineering Mathematics or a related field
- Experience in agile software development methodology
- Knowledge of professional software engineering & best practices for full software development life cycle including coding standards software architectures code reviews source control management continuous deployments testing and operational excellence
- Knowledge of systems engineering fundamentals (networking storage operating systems)
- Experience with Agile engineering practices (Kanban continuous delivery etc.)
- Experience with AWS platforms services and design patterns
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 166300.00 - 225000.00 USD annually
USA WA Seattle - 166300.00 - 225000.00 USD annually
Required Experience:
Manager
About Company
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