Guest Experience Manager

At Montage International we are doing something different something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you we look forward to receiving your application.

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Guest Experience Manager

SUMMARY

The Guest Experience Manager is responsible for the management and day-to-day operations of the Concierge department and overall Guest Experience at Montage Palmetto Bluff. This is an integral position held accountable for the seamless movement of guests in the hotel and around the resort. The Guest Experience Manager is flexible proactive resourceful efficient and always acts with a high level of professionalism.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Effectively leading and managing the Guest Experience team
• Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals VIPs and daily group activities
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
• Ensuring excellent customer service is provided to guests throughout their stay
• Selecting training and scheduling front desk Associates
• Maintaining new procedures for Guest Experience operations that improve processes and communication
• Ordering supplies and maintaining an appropriate level of inventory
• Communicating and developing Front Desk and Concierge Associates to ensure all standards are met on a consistent basis
• Performing additional duties as assigned that may be outside of the normal scope based on business needs

QUALIFICATIONS

• College degree preferred
• 2 to 3 years leadershipexperience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast-paced environment
• Excellent organizational andtime management skills
• Strong knowledge of MS Officeincluding Word Excel PowerPoint and Outlook
• Knowledge of Opera Alice Medallia Midas preferred
• Must possess a positiveattitude
• Must be willing to participatein a learning environment
• Must integrate company valuesthroughout all interactions
• Must be able to quickly adapt and effectively use new software products
• Must be dependable andavailable to work within the resort on weekends nights and/or holidaysbased on business demands

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend stoop squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity grasping writing standing sitting walking repetitive motions bending and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.