Manager, Reverse Logistics

SC Johnson has been leading with purpose for 140 years building high-quality products and iconic brands found in homes schools and businesses in virtually every country worldwide including OFF! Raid Glade Windex Scrubbing Bubbles Ziploc Mrs. Meyers Clean Day method Autan Baygon Mr Muscle Duck Lysoform and more.

The 13000 people of our global fifth-generation family company are committed to making the world a better place today and for future generations.

ABOUT THE ROLE

The North America Reverse Logistics Manager is responsible for the end-to-end ownership strategic direction and execution of critical Reverse Logistics processes across the Supply Chain organization. You will serve as a subject matter expert for several specialized processes including Overages Shortages & Damages (OS&D) Returns & Remnants Warehouse Club Pest Reconciliation and Disposition Quality Recall & Recovery and Adjustable-Rate Program reporting and support.

KEY RESPONSIBILITIES

• Serve as the primary organizational SME for specialized reverse logistics activities providing expertise guidance and independent problem resolution across functions.
• Serve as a key Supply Chain decision-maker and SME during product recall recovery and GEN recovery events partnering closely with Legal Quality Commercial and Logistics.
• Own relationships and contractual oversight for multiple external service providers supporting Reverse Logistics operations.
• Lead contract negotiations quarterly business reviews service performance management and issue resolution.
• Independently manage complex seasonal return activities and associated business decisions to minimize financial exposure and operational disruption.
• Coordinate reconciliation financial accuracy product disposition and issue resolution across Commercial Logistics Finance and external partners.
• Identify and implement process improvements technology enhancements reporting capabilities and operational efficiencies regarding performance risks financial implications and mitigation plans.

REQUIRED EXPERIENCE YOULL BRING

• Bachelors degree in supply chain Business Engineering or a related field.
• 7 years of experience in Supply Chain Logistics Operations or related business functions with demonstrated ownership of complex processes and independent decision-making.

PREFERRED EXPERIENCES AND SKILLS

• Experience in Reverse Logistics Returns Management Product Recovery Recall Management or related specialized Supply Chain functions.
• Experience managing third-party service providers contracts performance metrics and business reviews.
• Familiarity with regulatory quality legal or compliance considerations associated with product recalls and recoveries.
• Experience with SAP ECC Power BI Tableau or other Supply Chain reporting and analytics platforms.
• Experience leading cross-functional process improvements technology enhancements or operational optimization initiatives.
• Proven ability to operate independently as a functional or process SME managing multiple priorities and complex business activities with limited oversight.
• Strong understanding of Supply Chain processes and interdependencies particularly logistics inventory management customer returns financial reconciliation and product disposition.
• Demonstrated experience managing cross-functional relationships and influencing business decisions without direct reporting authority.
• Strong analytical critical-thinking and problem-solving capabilities including the ability to evaluate risks and make sound business recommendations.
• Demonstrated ability to communicate effectively with stakeholders at multiple organizational levels including senior leadership.
• Strong organizational skills and the ability to manage multiple concurrent priorities including time-sensitive business issues and escalations.

JOB REQUIREMENTS

• Full Time standard working hours in Chicago office
• Travel 10%
• Remote work available one day per week based on balanced team schedule

BENEFITS AND PERKS

SC Johnsons total compensation packages are at or above industry addition to salary total packages may include bonuses long-term incentives matching 401(k) contributions and profit sharing based on company profitability job level and years of service. As a family company were committed to providing benefits such as subsidized health care plans maternity/paternity/adoption leave flexible work arrangements vacation purchase options recreation and fitness centers childcare counseling services and more.

The Companys Total Rewards package is at or above industry levels. The expected base salary range for this position is between 121680.00 USD - 159705.00 USD. Job related skills experience education and location will be considered in setting actual starting base addition to your base salary and depending on job level eligibility and performance a total package may include profit sharing a short-term incentive and/or long-term incentives. As a family company benefits are a key piece of our Total Rewards package as well and were proud to provide a comprehensive competitive and differentiated benefits program that our people and their families value.

Inclusion & Diversity

Were a global business with people from every culture ethnicity race religion gender identity sexual orientation age and ability. We recognize the breadth of human experience and we work to celebrate it. It is our goal to build a diverse inclusive and supportive work environment where all people can thrive.

Were committed to ongoing efforts that help us attract hire and retain diverse talent who want to build a positive inclusive environment. Read more about our ongoing initiatives at Together

At SC Johnson we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork accelerate problem solving and drive innovation.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race color religion gender marital status sexual orientation national origin ancestry age gender identity gender expression disability citizenship pregnancy veteran status membership in any active or reserve component of the U.S. or state military forces genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process please call our Human Resources department at or email your request to . All qualified applicants are encouraged to apply. Download the EEO Know Your Rights posterfor more information.