Manager Process and Product Operations

As MISOs Manager of Process and Product Operations you will build and lead the Product Operations function that enables Product Management to deliver value consistently efficiently and at scale. Reporting to the Director of Product Management this role will establish and evolve the Product Operating System through operational standards governance portfolio visibility process improvement performance measurement workflow optimization and automation. The role will provide Product Leadership with actionable insights that improve transparency prioritization planning effectiveness decision quality portfolio visibility and execution readiness across the product portfolio.

The right person will be a systems thinker who can move comfortably between operational analysis portfolio governance process optimization performance measurement workflow automation executive reporting and cross-functional facilitation. This role is not responsible for defining product strategy owning product outcomes managing backlogs or directing team-level delivery practices. Instead it is responsible for improving the environment in which product teams operate and helping Product Leadership identify opportunities to improve Product Operating System effectiveness and portfolio execution.

Some of the impactful contributions youll make as MISOs Manager of Process and Product Operations include:

• Establish and continuously evolve MISOs Product Operations framework governance model operating standards and rhythms to enable consistent highâquality product delivery.
• Partner closely with Product Leadership to refine intake prioritization planning execution readiness release readiness and portfolio management practices across the product lifecycle.
• Define and maintain Product Operations success measures that track operational effectiveness governance maturity planning quality portfolio visibility and continuous improvement outcomes.
• Build and manage dashboards scorecards and reporting mechanisms that provide leaders with realâtime visibility into portfolio flow delivery readiness operational risks dependencies and improvement opportunities.
• Monitor performance across product teams to identify systemic bottlenecks workflow inefficiencies governance gaps and recurring impediments that hinder delivery flow.
• Analyze trends and patterns across products and initiatives to generate actionable insights that enhance operational effectiveness leadership decisionâmaking and portfolio transparency.
• Map and evaluate endâtoâend product and business processes to uncover unnecessary handoffs duplication control gaps and opportunities for increased efficiency and effectiveness.
• Lead processâimprovement efforts using Lean valueâstream thinking rootâcause analysis and dataâdriven measurement to drive continuous improvement across teams.
• Identify and implement workflow automation opportunities using enterprise platforms APIs AIâenabled automation and orchestration tools while ensuring proper governance monitoring and compliance.

Youll need the following skills to be successful as our Manager of Process and Product Operations:

• Bachelors or Masters degree in Business Information Systems Engineering Computer Science Operations or a related field.
• 6 years of experience in Product Operations business operations process improvement product management operational excellence technical program management or a related discipline.
• Proven ability to analyze and optimize endâtoâend product or business processes through process mapping workflow optimization rootâcause analysis and measurable continuous improvement.
• Demonstrated experience defining operational metrics building dashboards establishing reporting frameworks and supporting governance or decisionâsupport mechanisms.
• Strong analytical capability with the ability to interpret quantitative and qualitative data translate insights into action and communicate findings to technical and nonâtechnical stakeholders.
• Solid understanding of Agile and productâdelivery practices with experience supporting portfolio management prioritization capacity planning and operational governance.
• Handsâon experience with workflow automation operational tools APIs AIâenabled automation and platforms such as Jira Confluence Azure DevOps Power BI ServiceNow Productboard or Aha!.
• Experience influencing crossâfunctional teams and leading operational improvements without direct authority with bonus points for Lean Six Sigma valueâstream mapping or experience in regulated or missionâcritical environments.

Appropriate level will be determined based upon experience and knowledge.

Transformative innovation is happening in the electric industry from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid running a robust energy market planning for a bright future its what our immensely hardworking and dedicated team does every day.

The base salary compensation range being offered for this role is $154000 - $179000 USDannually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications and qualifications/experience.

Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package including 401k vacation sick and safe time available on your first day of employment.

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Required Experience:

Manager