Manager, People Solutions

The real world is the next frontier and at Metropolis we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy a future where mundane repetition disappears and being known unlocks access comfort and belonging everywhere you go. From transforming parking into a seamless drive-in drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality we are building a world that feels instinctive and magical. The future isnt coming; its here and we need builders innovators and problem solvers to help us create it.

Metropolis is seeking a Manager People Solutions to oversee the execution coordination and ongoing optimization of our Central People Operations function. Reporting directly to the Director People Operations you will serve as the operational bridge between frontline processing and leadership by driving team performance against daily delivery objectives automating workflows and resolving complex transactional this role you will lead and mentor a team of People Solutions Coordinators translate operational data into strategic insights and build strong cross-functional partnerships with Payroll HR Legal Risk and Field Leadership to fuel Metropoliss rapid growth.

• Establish refine and maintain operational procedures SOPs and daily delivery schedules to ensure high-quality service execution
• Oversee HRIS data accuracy for all employee lifecycle changes and maintain a robust audit framework to catch errors upstream
• Lead automation and AI initiatives including LLM-assisted intake and automated triage routing to increase turnaround times and operational efficiency
• Serve as the senior escalation point for complex employee transactional issues utilizing data and past experience to drive resolution
• Collaborate cross-functionally with Payroll HR Legal Risk and Field Leadership to align on shared priorities and smooth operational handoffs
• Analyze field-level error patterns and partner with Field Leadership on corrective actions to improve data quality at the source
• Provide regular performance reporting and actionable operational insights to the Director People Operations
• Manage coach and develop a team of People Solutions Coordinators distributing workload across queues and managing SLA performance
• Foster an inclusive environment of transparent communication while implementing feedback systems to elevate team performance
• Lead medium-to-large scale operational projects end-to-end and establish cross-training coverage to eliminate single points of failure

• 5 years of progressive experience in People Operations HR Operations or Shared Services with direct experience supervising or managing a team
• Deep hands-on expertise with enterprise HRIS platforms such as Workday UKG or ADP ensuring data accuracy across high-volume processes
• Proven track record of evaluating operational workflows implementing process improvements and integrating automation or AI tools to drive team efficiency
• Demonstrated experience partnering effectively with Payroll HR Legal Benefits and Field Leadership on complex transactions and escalations
• Strong analytical skills with a history of leading medium-to-large operational projects end-to-end and resolving non-routine HR issues
• Proven ability to take ownership of results clarify expectations anticipate blockers and reliably deliver on commitments
• Strong communication and influence skills to collaborate across functions and make sound operational recommendations
• Creative problem-solving mindset with a passion for challenging assumptions digging to root causes and driving continuous innovation

4 Days in Office: Metropolis values in-person collaboration to drive innovation strengthen culture and enhance the Member experience. Our corporate team members hold to our office-first model which requires employees to be on-site at least four days a week fostering organic interactions that spark creativity and connection

When you join Metropolis youll join a team of world-class product leaders and engineers building an ecosystem of technologies at the intersection of parking mobility and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $115000.00 USD to $140000.00 USD annually. The actual base salary offered is determined by a number of variables including as appropriate the applicants qualifications for the position years of relevant experience distinctive skills level of education attained certifications or other professional licenses held and the location of residence and/or place of employment. Base salary is one component of Metropolis total compensation package which may also include access to or eligibility for healthcare benefits a 401(k) plan short-term and long-term disability coverage basic life insurance a lucrative stock option plan bonus plans and more. #LI-AW1 #LI-Onsite

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process Metropolis retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit qualifications and business needs without regard to race color religion sex (including gender identity sexual orientation and pregnancy) national origin disability veteran status or any other protected characteristic under federal state or local law.

We are committed to providing a welcoming accessible hiring experience. If you need a reasonable accommodation for any part of the application or interview process please reach out to us at .