Manager, Partner Systems & Operations

The Opportunity 

ServiceNow is looking for a Manager Partner Systems & Operations to own the data systems and planning infrastructure for AMS Global Partner & Channels. Your job is operational excellenceensuring CRM data is clean and accurate planning tools work seamlessly systems are properly configured and the entire operational stack runs with precision. Youll be the go-to person for data integrity systems troubleshooting and planning administration. This role requires deep technical expertisesomeone who lives in systems and data not a generalist. 

What Youll Own 

Data Integrity & Quality (35%) 

• CRM data quality: Own data accuracy. Reconcile discrepancies between opportunity records partner tabs and sourcing data. Audit for completeness and consistency. 

• Dashboard accuracy: Investigate CRM-to-dashboard discrepancies. Validate that all metrics pull from correct data sources. 

• Data reconciliation: Conduct regular audits. Identify missing/incorrect data duplicates and orphaned records. Resolve systematically. 

• Data governance: Document data standards and naming conventions. Train teams on proper data entry. 

Systems Administration & Configuration (35%) 

• Systems administration: Manage field configuration page layouts record types user access permissions and troubleshoot system issues. 

• Partner Master Data: Own partner record configuration Partner Relationship Lead (PRL) assignments and account hierarchy. Audit for accuracy. 

• Partner Portal: Administer access configurations and workflows. Troubleshoot access issues. Support onboarding. 

• Systems integration: Ensure clean data flow between CRM Anaplan Snowflake and BI tools. Troubleshoot integration gaps. 

Planning Tools & Operational Support (20%) 

• Anaplan administration: Own model configuration user access cost centers business roles. Support planning cycles. Troubleshoot submission errors. 

• Forecasting support: Manage data flows from Salesforce to Anaplan. Audit rollup logic. Support submission process. 

• Documentation & training: Write runbooks and troubleshooting guides. Train teams on proper tool usage. 

• Operational triage: Be the go-to for operational questions (sourcing discrepancies cost center issues referral fees business role changes). Diagnose and resolve. 

Key Relationships 

• Head of AMS GPC Business Operations (your manager) 

• Senior Manager Partner Operations Infrastructure (operational requirements/standards) 

• Field Business Partners (end-user support) 

• IT & Database teams (systems integration) 

• Finance team (cost center budget Anaplan) 

• Partner managers and teams (operational support) 

Qualifications :

What You Bring 

Required Experience 

• 5 years in systems administration data management or CRM administration. 

• Deep CRM administration expertise (user/profile management field configuration data integrity troubleshooting). 

• Advanced data skills: Comfortable working with data to validate accuracy. 

• Experience with planning/forecasting tools (Anaplan Workday Planning or similar). 

• Strong problem-solving skills. You diagnose root causes systematically. 

• Portal or self-service platform administration experience. 

• Excellent documentation and process documentation skills. 

• Cross-functional coordination (Finance IT Sales data teams). 

Preferred Qualifications 

• CRM Admin or Advanced Admin certification. 

• Partner/channel sales operations experience. 

• Snowflake data warehouses or BI tools (Tableau Power BI) experience. 

• Multi-org Salesforce environment experience. 

• Anaplan certification or significant Anaplan administration experience. 

• Track record of process automation or reducing manual work. 

Character Traits 

• Obsessed with accuracy. Data quality is non-negotiable. You notice errors and fix them before they cascade. 

• Systems thinker. You understand how data flows between systems and see the big picture. 

• Logical problem-solver. You ask the right diagnostic questions and follow data to root causes. 

• Detail-oriented. You track complex configurations and maintain clarity. 

• Proactive. You audit and catch issues early not after theyre reported. 

• Clear communicator. You explain technical issues to non-technical users simply. 

• Continuous learner. You stay current with systems updates and evolving best practices. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time