Manager on Duty Guest Service (87893)

Do you consider yourself someone with top-notch customer service even under pressure or when dealing withdifficult situations The Guest Service team at the Erie Community Center prides themselves on being professional exceptional accountable and knowledgeable - always!

ThisManager on Dutyis responsible forleading by example and providing front-line support to the public at the Erie Community Center and Ballpark at Erie. As the first contact for customers both in-person and over the phone the ability to relayaccurateandtimelyinformation is crucial. Accountability and the willingness to take ownership are other key aspects of this position. The Parks & Recreation Department is committed to a positive work culture where we serve the community support one another and invest in you as an employee.

Anticipated Work Schedule:Consistent availability in one or more of these areas ishighlydesirable. Exact schedules and hours may vary based on operational needs.

• Early Morning Shifts: Monday - Friday starting as early as 4:45 am to 9:30 am
• Evening Shifts: Monday - Thursday from 4:45 pm to 9:15 pm and Friday from 2:15 pm to 7:15 pm
• Weekend Availability: Saturday and/or Sunday morning afternoon and evening shifts.

• Assists the Coordinator or Assistant Coordinator in performing daily duties in a variety of recreation and facility operations.
• Acts as the Manager on Duty. Responsible for opening or closing the Erie Community Center or the Coal Creek Ice Rink and Café.Greets guests accepts and processes memberships and registrations for specific activities within the Community Center and Department.
• Ensures the facility is ready for normal daily use including stocking consumables checking for overall cleanliness and performing safety checks. Submits work orders throughappropriate software.
• Consistently checks the Facility Calendar and ensures all events and programs are running properly.
• Conducts facility tours and providesaccurateand up-to-date informationregardingthe center and programs offered.
• Ensures the safety of guests and program participants by enforcing all rules and policies with staff and guests. Takeappropriate actionsteps following any incidents within the facility.
• Remains composed andmakessound judgments in any emergency or non-emergency situation. Responds to emergency situations administers first aid CPR or other medical attention as needed and completes incident reports.
• Attends andparticipatesin staff meetings and trainings. Mayassistwith training staff.
• Maintains work area facilitiessuppliesand equipment to ensure a safe and sanitary environment and orderssuppliesas needed.
• Completes a variety of paperwork including daily records logs and incident reports.
• Maintains frequent communications with staff. Reports issues or concerns with inventory facility conditionspoliciesand incidents to supervisory staff as needed.
• Processes payments and adheres to cash handling policies balances cash registers and may complete daily cash reports.

• Serve as a professional ambassador of the Town bymaintaininga professional image a team-based collaborative approach and high ethical standards.
• Inspect facilities and program areas to ensure a safe environment. Report safety concerns as needed.
• Interpret communicate and enforce all Department Town County State and Federal policies and procedures within areas of program responsibility.
• Complete all required safety trainingsin a timely mannerand ensures staff compliance.
• Develop andaccomplishgoals andobjectivesto support the Department and Town mission.

• Mayassistwith set up and tear down of equipment tables and chairs for classes and rentals.
• Performs other related duties as assigned.

• Must be a minimum of 18 years of age
• High School Diploma or GED
• One year of related customer service recreation or related experience isrequired.

A combinationofeducationandexperience may be considered.

• Ability to obtain CPR First Aid and AED certification within three months of employment

All Part-Time employees receive the following benefits:

• Free membership to the Erie Community Center
• Access to the Towns Employee Assistance Program (EAP)
• Colorado Sick Leave (1 hour ofaccrued paid leave per 30 hours worked up to 48 hours per year)

Eligible part-time employees mayparticipatein the followingadditionalbenefits (all position assumed to be non-benefitted unless otherwisestatedin job posting):

• Robust Medical Dental and Vision plans
• Supplemental Accident Critical Illness and Hospital Plans
• Employee Discount Program through Benefits Hub
• Employer sponsored wellness program including employee-based fitness classes

EEOC:The Town is dedicated to the principles of equal employment opportunity in any termconditionor privilege of employment. Applicants employees and former employees are protected from employment discrimination based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age (40 or older) disability and genetic information (including family medical history) veteran status marital status or any other status protected by federal state or local law. This prohibition includes unlawful harassment or discrimination based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect ofsubstantially interferingwith an individuals work performance or creating a severe intimidating hostile or offensive work environment. This provision applies to all employees including directors supervisors co-workers and non-employees such as residents members of all boards and task force groups contractors vendors consultants etc.