Manager of Adult Community Services

Centerstone is among the nations leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes peoples lives. A dynamic well-established organization we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Position Summary

The Manager Adult Community Services provides operational and program leadership for assigned adult community-based behavioral health services including Florida Assertive Community Treatment (FACT) teams and other intensive community-based programs.

This position is responsible for ensuring services are person-centered recovery-oriented evidence-based and delivered in accordance with program contractual regulatory fidelity and organizational requirements. The Manager provides leadership and support to program supervisors and multidisciplinary teams; monitors access census service delivery productivity quality outcomes financial performance and program compliance; and works collaboratively with the Director of Adult Community Services and other leaders to strengthen services across the adult community continuum.

The Manager supports programs serving adults with serious mental illness substance use and co-occurring disorders complex medical and social needs and histories of hospitalization homelessness criminal justice involvement or difficulty successfully engaging in traditional outpatient services.

Essential Duties and Responsibilities

• Provides operational and program oversight for assigned Adult Community Services programs including Florida Assertive Community Treatment (FACT) teams and other intensive community-based behavioral health services.
• Provides leadership consultation coaching and support to program supervisors and multidisciplinary staff to promote effective team functioning consistent service delivery and achievement of program expectations.
• Ensures assigned programs operate in accordance with applicable Florida requirements contractual expectations Medicaid requirements fidelity standards accreditation requirements and organizational policies and procedures.
• Supports FACT teams in maintaining an intensive multidisciplinary community-based approach designed to improve psychiatric stability community functioning recovery housing stability and independence while reducing unnecessary hospitalization incarceration and other higher-cost levels of care.
• Monitors program census referrals admissions discharges caseloads service utilization productivity payer mix documentation staffing and outcomes and works with program supervisors to address identified barriers or performance concerns.
• Monitors FACT capacity and census expectations and works proactively with teams referral sources and leadership to support appropriate enrollment and utilization of available program capacity.
• Ensures services are delivered at the frequency intensity location and duration appropriate to individual needs and consistent with applicable program requirements.
• Promotes person-centered treatment and recovery planning that incorporates individual strengths preferences natural supports social drivers of health housing employment physical healthcare substance use treatment and other recovery goals.
• Supports effective interdisciplinary team functioning among psychiatric providers nursing staff therapists case managers peers employment specialists substance use specialists and other team members as applicable to program design.
• Provides consultation and support for complex cases and assists supervisors and teams in addressing barriers related to engagement treatment adherence housing instability substance use hospitalization criminal justice involvement and other factors impacting successful community living.
• Supports appropriate crisis prevention intervention safety planning hospitalization follow-up discharge planning and transition of care.
• Promotes assertive outreach and engagement strategies for individuals who are difficult to engage or at risk of disengaging from services.
• Ensures coordination with hospitals crisis services outpatient providers primary care providers correctional and court partners housing providers community organizations families natural supports and other entities involved in an individuals care.
• Supports teams in identifying and addressing housing benefits transportation employment healthcare and other social and recovery support needs while maintaining appropriate program roles and boundaries.
• Ensures appropriate clinical supervision and consultation are available to staff in accordance with professional regulatory contractual and organizational requirements.
• Participates in recruitment interviewing onboarding training staff development performance management and retention efforts for assigned programs.
• Provides leadership and coaching to assigned supervisors and supports consistent management and accountability practices across Adult Community Services programs.
• Works with program leadership to maintain appropriate staffing levels and multidisciplinary team composition and develops plans to address vacancies turnover coverage needs and other workforce barriers.
• Reviews program documentation and supports routine quality assurance activities to ensure documentation demonstrates medical necessity appropriate service delivery treatment progress and compliance with applicable requirements.
• Monitors program and contractual performance measures and works with supervisors and leadership to develop and implement corrective or performance improvement strategies when targets are not achieved.
• Uses operational clinical financial workforce and quality data to evaluate program performance identify trends determine root causes and support continuous improvement.
• Works collaboratively with Finance and Revenue Cycle to monitor program financial performance payer mix billing opportunities service utilization and other factors impacting program sustainability.
• Collaborates with Quality Compliance Human Resources Finance Revenue Cycle Clinical Services and other organizational functions to address program needs and improve performance.
• Develops and maintains collaborative relationships with referral sources community stakeholders hospitals law enforcement courts housing providers and other partners supporting adults with complex behavioral health needs.
• Participates in program development evaluation strategic planning and implementation of new or enhanced Adult Community Services.
• Works collaboratively with the Director of Adult Community Services to evaluate program performance staffing service capacity community needs financial sustainability and opportunities for growth or improvement.
• Provides direct program support or services when necessary to maintain continuity of operations and care consistent with education credentials and scope of practice.

Supervisory Responsibilities

This position has supervisory responsibilities which may include direct supervision of program supervisors team leaders and other assigned staff.

Responsibilities may include providing direction administrative supervision training coaching performance feedback staff development performance evaluation and corrective action in accordance with system policies.

The Manager is responsible for developing the leadership capability of assigned supervisors and promoting consistent accountability and management practices across Adult Community Services programs.

Clinical supervision must be provided by an appropriately licensed and qualified professional when required by regulation payer contract professional discipline or program standards.

Knowledge Skills and Abilities

• Comprehensive knowledge of community-based behavioral health services for adults with serious mental illness and complex behavioral health needs.
• Knowledge of Assertive Community Treatment principles and multidisciplinary team-based service delivery.
• Knowledge of mental illness substance use disorders co-occurring conditions crisis intervention recovery principles and social drivers of health.
• Knowledge of person-centered strengths-based trauma-informed and recovery-oriented care.
• Ability to supervise coach mentor and develop program supervisors and multidisciplinary staff.
• Ability to manage complex community-based programs and multiple competing operational priorities.
• Knowledge of behavioral health documentation medical necessity service utilization quality assurance and regulatory compliance.
• Ability to analyze operational quality workforce financial and program performance data and develop appropriate improvement strategies.
• Strong problem-solving planning organization and decision-making skills.
• Ability to establish and maintain effective relationships with individuals served families staff hospitals healthcare providers community partners courts law enforcement housing providers and other stakeholders.
• Ability to communicate effectively through written verbal in-person and virtual methods.
• Ability to lead change establish accountability and support teams through operational and program improvement initiatives.

Minimum Qualifications

Education

Masters degree in Social Work Mental Health Counseling Marriage and Family Therapy Psychology Healthcare Administration Human Services or a related behavioral health or human services field required.

Experience

Minimum of three years of progressively responsible experience in behavioral health community mental health or related human services.

Experience providing leadership supervision or program management within a behavioral health or community-based service setting required.

Experience serving adults with serious mental illness substance use disorders co-occurring disorders or other complex behavioral health needs preferred.

Licenses and Certifications

Professional clinical licensure is preferred but not required.

For clinically licensed candidates current Florida licensure as an LCSW LMHC LMFT or other applicable behavioral health professional is preferred.

Valid Florida drivers license with a safe driving record when driving is required for the position.

Preferred Qualifications

• Experience managing or supervising Florida Assertive Community Treatment (FACT) or Assertive Community Treatment (ACT) programs.
• Experience leading multidisciplinary community-based behavioral health teams.
• Experience with Florida Medicaid and publicly funded behavioral health services.
• Experience working with individuals with serious mental illness and complex needs including homelessness substance use frequent hospitalization or criminal justice involvement.
• Experience monitoring program fidelity contractual performance measures census service utilization productivity payer mix quality indicators and financial performance.
• Florida behavioral health professional licensure.
• Experience developing relationships with hospitals courts law enforcement housing providers and other community partners.

Physical and Work Environment Requirements

Work is performed in office clinical residential community-based home and other environments depending on program assignment. The position may involve routine use of office clinical or electronic systems and equipment and requires travel between program locations and community settings.

Duties may require prolonged periods of sitting standing walking driving and working at a computer. Work hours may include evenings weekends holidays on-call responsibilities or extended hours based on program and client needs.

This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift carry push pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Program and State-Specific Requirements

Additional requirements may apply based on program assignment work location funding source or Florida-specific regulatory and contractual obligations.

For Florida Assertive Community Treatment programs the Manager is responsible for supporting program leadership in maintaining compliance with applicable FACT requirements fidelity expectations staffing requirements service intensity standards documentation requirements performance measures and contractual obligations.

The position must maintain working knowledge of applicable Florida Medicaid Department of Children and Families Managing Entity accreditation and organizational requirements relevant to assigned Adult Community Services programs.

Disclaimer

The statements herein are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities duties and skills required. Duties and responsibilities may change at any time with or without notice.

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Pay Range:

Delivering care that changes peoples lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical dental and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance Life Insurance and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a persons merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone we use our values as a guide for what we do. Respect Expertise Integrity and Empowerment are at the heart of every interaction at Centerstone and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment respect integrity and expertise that powers our innovation and connects us to each other our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety celebrating role-models who champion best practices for quality clinical risk and patient safety.