Manager, Network Operations Center

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

MANAGER NETWORK OPERATIONS CENTER

Work with brilliant passionate engineers to tackle difficult problems and maintain the critical networks that power SpaceXs missions launching satellites delivering cargo and crew to the International Space Station and advancing humanitys future in space. Join the team responsible for operating and optimizing the high-performance communication networks that enable SpaceXs most ambitious achievements.

The successful NOC Manager builds leads and inspires teams of engineers technicians administrators and analysts to monitor troubleshoot and rapidly resolve network issues while developing tools automation and processes to maintain evolve and scale SpaceXs advanced networks.

RESPONSIBILITIES:

• Lead teams of network administrators engineers analysts and technicians to develop implement and scale Network Operations processes and tools across SpaceX
• Oversee the Network Operations Center including incident management change control and continuous improvement of network reliability and performance
• Partner with development and engineering teams to drive design-for-operations incorporate debugging tools and strategies and ensure networks are built for observability and operational excellence
• Own the overall SpaceX network operational experience and advocate for rapid problem resolution across internal teams
• Ensure network emergency response processes are well-documented and minimize operational impact
• Drive the design and implementation of enterprise operational processes playbooks systems and bespoke engineered solutions
• Implement and maintain rigorous change management verification and validation processes through automation and controls
• Communicate effectively with peers business partners and leadership on network status incidents and operational performance
• Build strong relationships with internal engineering support and infrastructure teams to obtain logs/metrics and improve network operations
• Facilitate cross-training and mentorship across multidisciplinary teams with varied engineering backgrounds
• Recruit develop and retain top operations talent; manage career development conduct performance evaluations and build a high-performing team
• Monitor operations workload and effectively manage resources and budget to meet tactical and strategic objectives
• Develop and train direct reports to take product and operational ownership while making risk-conscious decisions under pressure
• Maintain a positive and constructive attitude in the face of complex technical and operational challenges

BASIC QUALIFICATIONS:

• Bachelors degree in information technology engineering computer science or other technical discipline and 5 years of experience in network operations or 7 years of professional hands-on experience supporting network operations in lieu of a degree
• 3 years leading multidisciplinary teams projects or programs
• Experience leading technical teams in a network operations capacity

PREFERRED SKILLS AND EXPERIENCE:

• Bachelors or higher degree in a technical or engineering discipline
• Cisco Juniper or other industry certifications (networking)
• Experience with Python SQL and/or bash scripting for network automation
• Deep understanding of service provider and enterprise network technologies including:
• Experience with connectivity (Ethernet WiFi WDM IPv4 and IPv6) switching (MPLS QinQ) routing (BGP OSPF IS-IS) subscriber management (BNG RADIUS/AAA QoS BSS/OSS integration) and internet services (DNS DHCP NTP NAT etc.)
• Experience working with software-defined networking (SDN) and/or network function virtualization (NFV)
• Strong knowledge and troubleshooting experience with common enterprise and service provider network devices
• Demonstrated experience improving network operations tooling monitoring procedures and overall operational efficiency
• Excellent technical communication and documentation skills

ADDITIONAL REQUIREMENTS:

• Willing to work extended hours and weekends as needed

COMPENSATION AND BENEFITS:

Pay Range:
$170000 - $225000

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual carryover and use requirements of the law.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.