Manager, MSC Program Manager

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

The Magenta Services Center is T-Mobiles multi-tower Shared Services Organization (SSO) spanning HR Finance and Accounting operations. This Manager role exists to bring structure rigor and operational discipline to how the Magenta Service Center plans executes and governs its transformation work from large-scale functional migrations to internal initiatives that raise the bar on how the team operates.


This is not a project coordinator role. The person who thrives here is an experienced Program and Change Management practitioner who understands how to structure a portfolio run disciplined demand intake hold delivery teams to a plan and bring stakeholders along through structured change. You will partner directly with Sr. Managers and Sr. Directors to formalize how the MSC takes on tracks and delivers work across migrations internal programs and cross-functional initiatives.


This role is also expected to operate AI-first. The Magenta Services Center transformation requires a Program Management practice that can outpace the scale of work in front of it without proportional headcount growth you will use AI-assisted tools deliberately to accelerate intake triage draft executive communications synthesize program status and surface risk patterns across a growing portfolio. This is not about replacing judgment; its about reclaiming capacity from manual coordination so it can be reinvested in stakeholder alignment and program governance.

Why this role exists:

The Magenta Services Center is scaling fast. New functions are being onboarded vendor relationships are expanding and the business is asking the MSC to do more with greater accountability. The Service Management team needs a practitioner who can formalize the demand pipeline lead structured migrations and transitions with rigor drive OCM as an embedded discipline and give leadership clear reliable visibility into program health. This Manager owns that operating model.

Job Responsibilities:

• Migration & Transition Program Management: Lead end-to-end

  planning execution and stage-gate governance of functional migrations into the MSC. Partner with Value Stream Owners Business Partner Teams HR and BPO partners to coordinate readiness sequencing knowledge capture and go-live. Own the migration tracker escalate risks proactively and ensure transitions close with signed stage-gate packages and documented lessons learned.

• Demand Management & Portfolio Governance: Design and operate a structured demand intake framework for MSC initiatives. Establish intake criteria prioritization methodology and capacity-to-demand alignment. Maintain a live portfolio view that gives leadership clear signal on what is in flight what is queued and what is at risk. Drive disciplined prioritization decisions with VSOs and the SMO leadership team.

• Organizational Change Management (OCM): Own the OCM framework and govern its application across all MSC migrations and initiatives. Define the change methodology set standards for stakeholder impact assessments readiness planning and adoption measurement. This Manager provides the model reviews the outputs and holds the bar of Change Management activities. Must understand OCM deeply enough to coach quality-check and represent the practice to senior stakeholders.

• Program Reporting & Executive Communications: Own the program health reporting cadence for MSC leadership and functional stakeholders. Produce clear actionable status views across migrations and initiatives. Translate delivery detail into executive-level narrative surfacing what matters what is at risk and what decisions are needed. Drive governance forums and milestone reviews.

• Framework & Tooling Development: Build and maintain the program management playbooks templates and governance standards that make MSC delivery repeatable. Identify and close tooling gaps (e.g. ServiceNow trackers dashboards). Establish version-controlled artifacts that reduce dependency on individual knowledge and enable future scale.

Education and Work Experience:

• Bachelors Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)

• Acceptable areas of study include Business Administration Finance Accounting or related field (Preferred)

• Masters Degree (MBA or equivalent) (Preferred)

• 4-7 years Related experience within a financial shared services or operational setting (Preferred)

Knowledge Skills and Abilities:

• Program Management Fluency - Can structure and manage complex multi-workstream programs from initiation through close. Adapts method to initiative type waterfall for migrations Agile for iterative builds. Knows when to escalate and when to problem-solve. (Required)

• Migration & Transition Leadership - Has led functional or operational migrations end-to-end: scoping knowledge capture training go-live readiness and stabilization. Understands stage-gate governance not just project milestones. (Required)

• Demand Management - Has designed and operated a formal demand intake and prioritization process including scoring criteria governance forums and capacity-to-demand alignment. Does not manage a to-do list; manages a portfolio. (Required)

• Organizational Change Management - Understands OCM methodology well enough to set the standard review deliverables and coach a direct report executing the work. Can assess whether a change plan is rigorous or superficial. Has integrated OCM into program delivery as a governance accountability not just a communications output. (Required)

• PMI / PMP Methodology - Fluent in PMI standards: charter WBS RACI risk register change control and formal closure. Uses the methodology as a delivery discipline not a documentation exercise. (Required)

• Agile Delivery - Comfortable running Agile ceremonies (sprint planning retrospectives backlog grooming) for non-software operational improvement work. Knows when to blend methods.

• Executive Communication - Translates complex program status into clear concise narratives for VP and C-suite audiences. Builds trust through consistency not volume. Knows what to surface and what to absorb. (Required)

• Stakeholder Alignment - Navigates competing stakeholder priorities across functions and levels without losing delivery momentum. Comfortable facilitating alignment conversations that others avoid. (Required)

• AI & Tool Fluency - Actively uses AI tools (e.g. Claude ChatGPT) to accelerate planning communication drafting and analysis. Champions AI-enabled efficiency within the team without waiting for formal programs. (Required)

• Independent Execution - Operates without a built team or defined playbook. Resourceful self-directed and comfortable building structure in ambiguous environments. (Required)

• Risk & Issue Management - Maintains a live RAID log distinguishes signal from noise and escalates with a recommendation not just an update. (Required)

• ServiceNow / Work Orchestration Tool - Experience using ServiceNow or equivalent platforms to manage intake track work and provide portfolio visibility. (Preferred)

Licenses & Certifications:

• PMP (Project Management Professional) - Active certification; must be able to demonstrate application in a prior migration or complex program delivery role (Required)

• PMI-ACP or SAFe / Agile Certification - Demonstrates fluency in Agile methods applied to operational or transformation contexts (Preferred)

• Prosci ADKAR or equivalent OCM Certification - Preferred for candidates whose OCM experience is embedded in program delivery rather than standalone change projects (Preferred)

• ITIL Foundation (v3 or v4) - Demonstrates service management literacy relevant given the MSCs operating model and ServiceNow roadmap (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $97000 - $175000

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.