Manager, Loyalty Analytics (Hybrid)

ESSENTIAL FUNCTIONS

Oversee aggregation centralization and federation of all loyalty and credit program data to ensure accuracy consistency and accessibility across the organization.

Develop and implement recurring automated reporting on key loyalty credit and customer performance metrics to support business visibility and decisionmaking.

Lead execution measurement and continuous improvement of store credit goals partnering with store operations to drive performance outcomes.

Partner with Finance to provide insights inputs and modeling support for P&L forecasts budget updates and longrange planning.

Connect customer insights with loyalty data to identify trends behavioral patterns and opportunities to enhance engagement and program value.

Identify and implement process improvements automation opportunities and technology enhancements that strengthen loyalty operations reporting efficiency and crossfunctional workflows.

Build and maintain complex financial models and prepare clear compelling presentations that communicate insights and drive interdepartmental collaboration.

Deliver ad hoc analyses to answer business questions related to loyalty program performance customer behavior and financial impact.

Required for All Jobs

Performs other duties as assigned

Complies with all policies and standards

QUALIFICATIONS

EDUCATION

Education Level

Education Details

Required/
Preferred

Bachelors degree in Finance Business or Analytics

Preferred

WORK EXPERIENCE

Experience

Experience Details

Required/
Preferred

Finance or loyalty analytics experience with a proven track record of career growth

Required

Retail experience

Preferred

KNOWLEDGE SKILLS & ABILITIES

Highly proficient in Microsoft Office (specifically Excel and PowerPoint).

Ability to use query tools and databases (Hyperion Essbase a plus).

Demonstrated ability to design and implement process improvements.

Strong analytical communication and problem-solving skills.

Ability to build complex financial and performance models.

Highly organized detail-oriented and able to manage multiple priorities in a fast-paced environment

Willingness to learn and embrace change.

Strong Storyteller with the ability to organize and visualize data to answer questions and identify opportunities.

Creative results-oriented and embraces change with urgency.

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We are an Equal Opportunity Employer:

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race color age sex gender identity sexual orientation hair style hair texture religion marital status pregnancy national origin/ancestry citizenship physical/mental disability genetic information military/veteran status or any other basis prohibited by law.

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Pay Range

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Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.