Manager Engineering

At NiCE we dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us we can offer you the ultimate career opportunity that will light a fire within you.

Manager Engineering - Media (VOIP) Team

Manager of Engineering is an energetic passionate software leader who thrives on successfully releasing products to the market. This is achieved by demonstrating leadership behaviors consistent with NICE CXones 4E leadership model. Managers will participate in the evolution of NICE CXone standards tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position is to lead the growth quality and efficiency of an Engineering team while also developing team members into great leaders of behavior as well. The Manager is responsible for developing and managing an Engineering team and will be measured based on performance against both short term and long term goals.

The CXone media services team writes software that powers over 6 billion customer phone calls per year. As an experienced team accustomed to real-time communication we use SIP RTP C C# REST and Windows Server to process the world 20ms at a time as we handle over 75000 simultaneous VoIP calls. We are an entrepreneurial team that frequently investigates and adopts new technology to help us do things faster and better.

As an Engineering Manager a Typical Day Might Include the Following:

• Provide leadership in design delivery and support of software and platforms
• Provide leadership in management and behavior including senior level communication skills and abilities consistent with the 4E leadership model
• Participate in project scope schedule and cost reviews.
• Understand product capabilities and limitations.
• Identify and implement ways to improve and promote quality.
• Responsible for new product software development and quality.
• Maintenance of software/bug fixes.
• Release scheduling.
• Keeps abreast of new technologies.
• Reporting on status; prepare reports outlining team assignments and/or changes project status changes and forecast project timelines.
• Provide leadership to individuals on team(s) through coaching feedback development goals and performance management.
• Prioritize employee career development in an effort to grow NICE CXones internal pipeline of leadership talent
• Prioritize and manage department activities and projects in accordance with the departments goals.

To Land This Gig Youll Need:

• Bachelors degree in Computer Science Business Information Systems or related field or equivalent work experience required.
• Masters degree in Computer Science or Business Management preferred.
• Relevant certifications also preferred among other indications of someone who values continuing education.
• 8 years experience living with various operating systems development tools and development methodologies including Java C# C NLP Scala Python NodeJS among many modern horizontal scaling technologies available from AWS Azure Apache among others.
• Idea generation and creativity in this position are a must as are the ability to work with deadlines manage and complete projects on time and within budget.
• Proven history of delivering on deadlines/releases without compromising quality.
• Experience with Agile software development and SCRUM methodologies.
• Excellent interpersonal skills with all kinds of people at all levels of the organization.
• Ability to work through conflict gain trust and influence outcomes
• Strong verbal and written communication skills.

Bonus Experience:

• Experience with telephony networking hosted applications or other similar technical products.
• Telecommunications experience with IVR applications or telephony apps.
• Experience with user acceptance testing regression testing and integration testing.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiencesfight financial crimeand ensure public day NiCE software managesmore than120 million customer interactions and monitors3billion financial transactions.

Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8500 employees across 30 countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law.