Manager, Endpoint Experience, Analytics & Automation

Job Description

Manager Endpoint Experience Analytics & Automation

The Role

The Manager Endpoint Experience Analytics & Automation leads the team responsible for how endpoint capabilities are delivered at scale and how employees experience them day to day across macOS Windows Linux and VDI. This role owns endpoint experience strategy and KPIs along with the tooling telemetry automation self-service and management platforms that implement enterprise endpoint policies and turn them into reliable measurable and low-friction outcomes for employees.

You will own the mechanisms that deliver andoperatethe endpoint experience end to end: endpoint management platforms reporting automation self-service capabilities and user-focused health and performance insights. Your teamis responsible forthe operational reliability and continuous improvement of platforms such as SCCM/ConfigMgrJamf ASISBeyondTrust and related services ensuring they can deploy and enforce Core OS standards and other endpoint capabilities effectively at scale.

This team is accountable for measuring and improving what employees actually feel: device reliability performance satisfaction and time to productivity.They own the telemetry dashboards workflows and automation thatmonitoradherence surface issues reduce friction and make the client experience more resilient and it just works in practice.

WhatYoullDo

• Own theEndpoint Experience Analytics & Automationstrategy roadmap and execution in support of the broaderEnd UserEngineeringdirection.

• Lead a multi-disciplinary engineering team responsible forendpoint experience automation telemetry reporting and platform operations.

• Define and improve secure scalable and user-friendlyendpoint experience baselinesacross devices apps configurations and employee workflows.

• Usetelemetry analytics and user feedbackto prioritize work measure outcomes and improve reliability performance satisfaction and time-to-productivity.

• Drive adoption ofmodern cloud-first managementautomation-first operations andzero trustendpoint controls.

• Oversee the tools reporting and automation that supportendpoint health compliance software deployment remediation self-service and configuration management.

• Operate and continuously improve endpoint management platforms and services that deliverCore OS standardsat scale acrossmacOS Windows Linux and VDI.

• Partner closely withSecurity Infrastructure Support Product and business stakeholdersto translate requirements into clear engineering plans platform capabilities and experience improvements.

• Ensure endpoint platforms automations and configurations meetsecurity compliance audit and risk managementrequirements supported by strong documentation and operational runbooks.

• Serve as the primary owner forendpoint experience analytics and automationconcerns across internal stakeholders and vendors clearly communicating priorities changes impacts and timelines.

Your Skills & Experience

Basic Qualifications

• Bachelors degree in Computer Science Information Systems Engineering or equivalent experience.
  

• 6 yearsin endpoint/client engineering end-user computing Core OS/endpoint platform engineering or related infrastructure roles.
  

• 2 yearsleading engineers or acting as a technical lead with ownership of an endpoint platform baseline or service.
  

• Hands-on experience managingmacOS Windows Linux and/or VDIin a medium-to-large enterprise environment.
  

• Strong experience withendpoint management platforms and tools(e.g. SCCM/ConfigMgrJamf Intune/Endpoint Manager ASISBeyondTrust or similar) focused on policies compliance automation and user experience.
  

• Demonstrated ability toengineer andoperateat scale(thousands of devices multiple OSes multiple regions).
  

• Excellent communication skills and comfort working withsecurity infrastructure and business partners.

Preferred Qualifications

• Experience runningglobal or multi-region endpoint platforms and baselinesacross macOS Windows Linux and/or VDI.
  

• Track recordimplementingzero trust / device posture / direct-to-app accessin conjunction with endpoint policies and tooling.
  

• Experience withVDI/DaaS platforms(Citrix VMware Horizon AVD etc.) including image design lifecycle management and performance tuning.
  

• Familiarity withconfiguration-as-code / infrastructure-as-codeworkflows (Git CI/CD for configuration).
  

• Experience managingbudgets licensing and vendor relationshipsfor endpoint and user experience management tools.

What Success Looks Like

• New hires receive devices withconsistent secure and performant configurationsand can start work with minimal manual setup.
  

• Highpatch compliance and healthrates across macOS Windows Linux and VDI with minimal disruption to end users.
  

• Measurable reductions inendpoint-related incidents and escalations with more remediation handled through self-service and automation rather than manual intervention.
  

• Clear actionableendpoint experience and reliability metricsthat guide ongoing improvement.
  

• Strong ongoing partnership withSecurity and Infrastructureon zero trust and modern management initiatives.
  

• A high-performingengagedEndpoint Experience Analytics & Automationteam that ships improvements regularly and reliably.
  

• A measurable improvement in anIt Just Works endpoint experience: devices stay fast andstableupdates are predictable and users rarely think about the underlying tooling because it simply works.

Additional Information

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1etc).

This role is categorized ashybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week (or other frequency as dictated by their manager).