Manager, Core Platform Operations

The Manager of Core Platform Operations is a hands-on player/coach responsible for the day-to-day operational execution stability and continuous improvement of Wings core platforms and the processes that support them. This role leads operational staff while maintaining direct ownership of core operational processes automation incident response and operational readiness. The manager ensures that core platforms operate reliably securely and predictably across a 24x7 operating model. This includes accountability for operational automation SLAs audit readiness vendor performance and after-hours escalation. The role also plays a critical part in preparing the organization for platform changes releases conversions and integrations ensuring operational readiness at a manager scale.

Essential Functions:

• Own and execute day-to-day core operational processes across all supported platforms ensuring reliability continuity and consistency.
• Serve as a hands-on leader who balances direct operational ownership with people leadership responsibilities.
• Maintain a strong understanding of core platform workflows dependencies schedules and failure modes. Ensure operational runbooks procedures and documentation are current accurate and actionable.
• Ensure operational readiness for platform releases upgrades conversions mergers and integrations. Review upcoming changes to confirm they are operationally supportable prior to deployment.
• Collaborate with Platform and Integrations team leaders to maintain vendor relationships tied to core platform operations including performance management and issue escalation.
• Build strong partnerships with all Wings teams that leverage the platforms maintained by Core Platform Operations.
• Own operational SLAs KPIs and service performance metrics for Core Platform Operations staff.
• Ensure audit readiness operational controls and compliance with regulatory and examiner expectations. Participate in audits exams and risk assessments related to core platform operations.
• Proactively identify operational risks and implement mitigation strategies.
• Accountable for 24x7 operational support for all platforms and processes supporting multiple business units and all members of the credit union. Serve as a primary escalation point for on-call staff ensuring after-hours issues are addressed in a timely and effective manner.
• Lead incident response for core operational issues coordinating resolution across internal teams and vendors. Conduct post-incident reviews document root causes and drive corrective and preventative actions.
• Represent the core operations team during major incidents providing clear communication on impact status and risk and aligning with business and technology leaders on issues affecting core operations.
• Directly supervises employees within the Core Platform Operations team. Responsibilities include interviewing hiring onboarding training assigning work evaluating performance coaching recognition corrective action and fostering a collaborative accountable team culture. Emphasize talent development and succession planning across all roles within Core Platform Operations.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures and regulations pertaining to the Bank Secrecy Act.

Qualifications :

• Bachelors Degree Information Systems Operations Management Business Systems preferred
• 5 years of experience in platform operations core system operations or financial services technology. 
• 3 years of experience leading operational or technical teams in a 24x7 environment. 
• 3 years of experience supporting platform changes releases or large-scale transitions preferred. 
• 1 Corelation KeyStone platform experience strongly preferred.

Technical or Specialized Knowledge/Skills:

• Strong understanding of operational processes dependencies and controls in a regulated financial environment.
• Hands-on experience with operational automation job orchestration and batch or workflow management.
• Proven ability to lead under pressure and manage operational incidents effectively.
• Strong analytical documentation and process-design skills.
• Excellent communication and relationship-building abilities.
• Ability to lead teams through change while maintaining operational stability.

Additional Information :

PAY RANGE: $148000-$172000 annually (I18) plus 15% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation Sick Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 06/10/2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Remote Work :

No

Employment Type :

Full-time