Manager, CoE Americas, GCM

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DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Phoenix Watkins Street

Division:Group
Job Posting Title: Manager CoE Americas GCM - 114950
Time Type: Full Time

Job Summary

The Manager Center of Excellence provides critical support to the Global Regional and Local Customer Data Center and Internal Account/Operations Team. Responsible for being the liaison/direct link to the customer in shaping the strategic direction of the CoE program landscape to deliver standards and harmonization through effective program management and continuous improvement.

Position based with DSV Campus site or virtual location as approved by management due to travel expectations.

Key Responsibilities

• Manages the GCM CoE activities to align CoE program development with operations across Safety Security Sustainability Quality IT Systems & Training CIP Operations Excellence Innovation etc

• Responsible for driving and shaping CoE programs with a focus on providing best-in-class service to the customer. Develop align and implement process & tools to improve business. Lead communication strategy around CoE program scope to promote company strategy and priorities
• Co-manage change management programs linked to the CoE program scope that supports customer strategy. Identify design and implement continuous improvement initiatives. Measure and report impact.

• Collaborate with GCM Business Management to align overall strategy future growth and best approach for business growth and sustainment.

• Build maintain and manage relationships across all levels of the organization and act as the senior interface at global level to appropriate stakeholders on the customer side understanding their demands

• Help drive the GCM global strategic planning process (roadmap) and associated supporting programs. Track and ensure strategic initiatives are managed delivered and measured to meet customer goals

• Implement CoE continuous auditing culture drive performance across all sites globally via the key metric monitoring and escalate any risks/issues.
• Communicate proactively across business units and organizational layers to gain feedback buy-in and alignment. Drive best practice (BKM) identification and implementation

Requirements & Qualifications

• 7 years experience in operational roles in the contract logistics industry incl. P&L accountability
• Demonstratable E2E experience across sales strategy consulting and supply chain
• Sufficient expertise within the account industry and high-level understanding of local market conditions
• Business degree required. Masters degree preferred.
• Third-party logistics experience is preferred but not required.

• Fluent in English. Additional language skills are highly beneficial
• Demonstratable E2E experience across sales strategy consulting and supply chain
• Must excel at and enjoy collaborating with members of the operations team and client representatives to trouble-shoot and solve existing problems.
• Excellent verbal written and visual/presentation communication skills. Proven interpersonal skills to develop strong working relationships at all levels/geographies
• Strong communication and interpersonal skills with ability to influence motivate and inspire others to achieve.
• Ability to question and challenge existing ways of thinking. Be pro-active toward change
• Entrepreneurial-minded self-starter capable of working under pressure in a fast-paced dynamic changing work environment. Can work independently and is pro-active
• Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives
• Excellent organizational skills. Ability to multitask and prioritize on an ongoing basis. Program Management mindset - results-oriented and able to work and meet timelines.
• Strong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word) quantitative analysis (Excel) and the creation of presentations (PowerPoint)

For this position the expected base pay range is $ $ . Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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