Manager, Client Service

This position is responsible for the implementation of primary goals operating plans policies and short/long range objectives for the Client Service Department of the business unit.

JOB FUNCTIONS

• Facilitates client concerns and requests and communicates to appropriate personnel
• Manage Client Service Department to maintain or improve efficiency and quality of laboratory
• Communicate necessary changes or information to department personnel.
• Ensures procedures are performed accurately and consistently throughout the Client Service Department
• Hires personnel determines technical training needs of personnel and oversees all employee related issues
• Conducts employee performance reviews and provides ongoing guidance for continued employee development
• Evaluate client concerns complaints and trends Recommend changes to accommodate client needs to ensure customer satisfaction
• Maintains confidentiality of both client and company protocols
• Ensures that the Quality Management System is implemented and maintained in accordance with ISO 17025 standard

Qualifications :

EDUCATION AND EXPERIENCE

• 4-year degree in Food Science Microbiology or closely related field; Alternatively equivalent work experience Required
• 5 years of laboratory experience Required
• 3 plus years in a supervisory role Effective problem prevention and problem-solving skills Required
• Written and verbal communication skills necessary to cross multiple disciplines Required
• Proficiency with Microsoft Word and Excel Required
• Proficiency with LIMS and Client Portal systems Required
• Ability to interact with clients affiliates and employees effectively while maintaining a professional and pleasant work approach even under stressful conditions Required

Additional Information :

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

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Remote Work :

No

Employment Type :

Full-time