Manager, Box Office

Agency

Department

Tarleton State University a distinguished Doctoral National Comprehensive University invites applications for the position of Box Office Manager in the Department of Campus Operations: Event Center. As part of a vibrant academic community dedicated to excellence in teaching research and service this role offers the opportunity to contribute meaningfully to a university that values innovation collaboration and inclusive growth. Join us in advancing knowledge and transforming liveson campus and beyond.Tarleton State Universitycontinues to grow its impact across Texas with four distinct campuseslocatedinStephenville Fort Worth RELLIS-Bryanand Waco along with a robustonlinecommunity that extends our reach even further.

At the heart of it all isStephenville where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene andnumerouslocal festivals to rich traditions rooted in the surrounding community Stephenville provides a vibrant and welcoming atmosphere.

No matter where youre locatedon campus or onlineyou are part of a mission thattransforms livesandmakes a differenceacross the state of Texas and beyond.

Important Immigration Information:

A Presidential proclamation issued on September 19 2025 imposes a $100000 fee on new H-1B petitions filed after September 21 be advised that TarletonStateUniversity will NOT pay this fee. Therefore if you need immigration sponsorship for your employment we recommend that you consult with your private immigration counsel at your own expense toascertainwhether your current immigration status would make a potential offer of employment from Tarleton StateUniversity subject to this fee.

In addition on January 27 2026 Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce if you will now or in the future require sponsorship for employment visastatusthis moratorium may affect our ability to employ you should you be selected as the final candidate.

The Box Office Manager oversees all aspects of ticketing operations for campus events (excluding Tarleton State Athletic Events). This position is responsible for ensuring ticketed events are accurately and efficiently built in the ticketing system enabling tickets to be sold tracked and reported while providing a seamless experience for both customers and event stakeholders. The manager also handles ticket sales distribution customer service reporting and the day-to-day management of the ticket office.

This position is located in Stephenville Texas with work hours Monday to Friday; from 8 AM to 5PM or as business needs indicate. Work hours may vary during peak season and may be subject to after-hours evenings weekends and holidays. Serves as Campus Security Authority (CSA).

Responsibilities

• Builds and maintains event setups within ticketing software for campus events ensuring accuracy in event details seating pricing and ticket types.

• Oversees ticket sales and distribution channels including online in-person and group sales.

• Manages customer service for ticketing inquiries purchases and event information.

• Monitors real-time ticket inventory and ensure timely reporting of sales and attendance data.

• Reconciles financial transactions and ensures proper cash handling procedures.

• Trains and supervises ticket office staff and student workers.

• Analyzes sales and attendance patterns to identify trends and opportunities for improvement.

• Resolves ticketing issues and provides solutions for customers and stakeholders.

• Ensures compliance with university local and state regulations regarding ticketing operations.

• Manages ticket office resources including ticketing platforms websites software and hardware.

• Coordinates promotional efforts including discounts packages and special offers for events.

• Prepares and distributes regular reports for university leadership and event stakeholders.

• Acts as representative of Campus Operations and as valued member of TSU as part of the A&M system and performs other duties as assigned.

Minimum Qualifications

Required Education and Experience

• Bachelors degree or equivalent combination of education and experience

• Five years of related experience in a box office environment including ticket sales general office accounting budgeting personnel marketing and supervision

Required KnowledgeSkillsand Abilities:

• Strong leadership and team management skills.

• Ability to prioritize and manage multiple projects and meet deadlines.

• Skills in word processing spreadsheets and database software.

• Analytical and problem-solving skills including the ability to interpret data and support evidence-based decision-making.

• Excellent customer service and problem-solving skills.

• Ability to multitask work independently and work cooperatively with others.

• Ability to handle sensitive and confidential information with discretion.

• Flexibility to work evenings weekends and holidays as required.

Compensation & Benefits

Salary:Commensurate with experience

Salary Range:

The starting base salary is $47000and may be negotiable up to $51700 based on funding availability and candidate experience/skillset in relation to theminimumrequirements of this position.

We are proud to offer a comprehensive benefits package for full-time andqualifyingpart-time employees. OurCareers Pageoffers an overview of the great benefits weoffer; for detailed information visit ourBenefits Informationpage.

Qualified candidates are encouraged tosubmita completed application for consideration.

Initial review of applications will beginimmediatelyand continue until position is filled.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information upload documents andSubmitthe application. Applicants will not be able to make changes or addadditionaldocuments once the application materials have beensubmittedvia Submit action.

Employment applications must include:

• Completed online application

• Cover Letter / Letter of Interest addressing qualifications

• Curriculum Vitae or Resume

• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. See resume is not an acceptable entry in the job application. Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.