Front Office Manager

Courtyard by Marriott Richmond Berkeley
Richmond CA

Full-time

Job Overview

Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting financial processes including accounts receivable and invoicing. This role is ideal for a hospitality professional who excels in guest service team leadership and operational organization including managing group reservations and coordination.

Responsibilities

• Oversee daily front office operations including front desk guest services and night audit
• Lead train and mentor front desk associates to deliver outstanding guest service
• Ensure efficient check-in/check-out processes and resolve guest concerns professionally
• Maintain compliance with Marriott brand standards and company policies
• Create and manage staff schedules payroll and coverage

Team Leadership & Culture

• Promote a positive inclusive and high-performing work environment
• Drive team engagement morale and retention through coaching recognition and feedback
• Lead by example in professionalism service and teamwork
• Conduct staff meetings training sessions and performance evaluations
• Support employee development and address concerns proactively

Group Reservations & Coordination

• Oversee group reservations room blocks and special booking requirements
• Review and execute group resumes (event details / rooming lists / billing instructions) to ensure accuracy and readiness
• Coordinate with sales and event teams to ensure seamless group arrivals and departures
• Monitor group pick-up rooming lists and last-minute changes
• Ensure proper billing setup routing and guest experience for group stays

Financial & Administrative Duties

• Manage accounts receivable (AR) including tracking outstanding balances and follow-ups

• Prepare and process invoices for corporate accounts group bookings and extended stays

• Ensure accurate billing folio reconciliation and guest account management

• Coordinate with accounting on payments discrepancies and reporting

• Handle cash management audits and front office financial reporting

• Monitor guest satisfaction scores and online reviews; drive improvements

• Collaborate with housekeeping maintenance and sales teams for seamless operations

Qualifications

• 2 years of front office supervisory or management experience in hospitality
• Experience with group reservations billing and hotel accounting functions (AR/invoicing) required
• Strong leadership skills with a focus on team engagement and culture
• Familiarity with hotel PMS systems (Stay PMS FOSSE Opera or similar)
• Excellent communication organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexible schedule including evenings weekends and holidays
• High school diploma required; hospitality or business degree preferred

Compensation & Benefits

• Competitive salary (based on experience)
• Health dental and vision insurance available
• Paid time off
• Marriott employee travel discounts
• Career advancement opportunities within the Marriott brand

About Us

Courtyard by Marriott Richmond Berkeley offers modern accommodations and exceptional service in the East Bay. We foster a welcoming environment for our guests and a collaborative engaging workplace for our associates.