Management Analyst 4 (Non-Permanent, Internal Only)

WSLCB Vision
Safe communities for Washington State.

Mission
Promote public safety public health and trust through fair administration education and enforcement of liquor tobacco cannabis and vapor laws.

Who we are

The mission of theWashington State Liquor and Cannabis Board(WSLCB) is to promote public safety public health and trust through fair administration education and enforcement of liquor cannabis tobacco and vapor laws. We search for people who demonstrate a strong work ethic excellence in customer service partnering and teamwork and quality performance.

We want to create a culture that fosters excellence in customer service open and honest communication transparency and accountability data-driven decisions and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promoteDiversity Equity Inclusion and Belonging (DEIB)in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build educate and inspire an inclusive environment that recognizes respects and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education background or beliefs. As a WSLCB team member you will have opportunity to join statewide business resource groups (BRGs) such asRainbow Alliance and Inclusion Network;Veteran Employee Resource Group;Latino Leadership NetworkBlacks United in Leadership and Diversity;Disability Inclusion Network;Washington Immigrant Network;Hawaiians Asians and Pacific Islanders Promoting an Empowerment Network;Supporting our Voices Empowering Rights and Engaging Indigenous Governance;andInteragency Committee of State Employed Women.

The Washington State Liquor and Cannabis Boards (WSLCB) Enforcement and Education Division is announcing an exciting opportunity for a Management Analyst 4 (Non-Permanent Internal Only)position inOlympia WA.

This position reports to the Director of Enforcement and Education and is part of the Enforcements management team. As the supervisor and/or expert under administrative direction provides expert-level analyses to management staff and both internal and external customers regarding highly complex multidimensional issues impacting agency/institution-wide programs and policies.

This is a non-permanent position with an anticipated end date of June 30 2027.

If you have an interest in a non-permanent position and in helping WSLCB with issues programs and policies we encourage you to apply.

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision Long Term Disability Life Insurance etc.)
• Paid Vacation Leave and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employees career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities when possible)
• Employee Assistance Program- a confidential program created to promote the health safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia)
• Infants at Work Program to promote parent and infant bonding parental well-being and healthy infant development. Depending on your job duties work location and supervisor approval eligible employees who are new mothers fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Some of the duties you will perform are:

• Assists Division Director in tracking biennial budget spending and planning to ensure alignment with agency and division strategic planning goals and operation guidance.
• Plan all stages of projects from initial concept through successful completion continually managing risks and issues throughout the process.
• Develop detailed project management documentation including project charters and scope statements.
• Set up project management frameworks and structures
• Develop and maintain a project management plan that establishes processes protocols and controls for each project management knowledge area.
• Develop project work plans to reflect a projects work breakdown structure (WBS) deliverables tasks task dependencies schedule and resource assignments.
• Identify project risks and develop mitigation strategies to minimize their likelihood of occurring and/or impact. Identify project issues and maintain an accurate and complete issues log.
• Actively manage issues to resolution. Communicate and escalate issues affecting these factors to relevant stakeholders. Manage formal change control processes.
• Oversee and ensure change management activities that plan prepare and sustain changes implemented by the project.
• Provide reliable and professional recommendations to executive management as it relates to project management and program implementation.
• Achieve goals and objective relevant to the project.
• Manage and produce quality deliverables.
• Ensure the project meets scope schedule cost risk and quality expectations while creating value for our customers.
• Work with division leadership and key stakeholders to clearly define project and program success.
• Manage projects that include both business and technology components and range in size risk and complexity.
• Guide oversee and lead multiple project teams ensuring project activities communication risk and stakeholder engagement are consistent and integrated.
• Direct manage coach and mentor personnel and other resources assigned to projects.
• Ensure projects are adequately resourced.

Required Qualifications:

Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.

Eight (8) years of combined relevant professional experience and education in business administration public administration law public health health administration or a related field. Four (4) of those years with experience in conducting research and analyzing policies laws rules or regulations.

AND

Four (4) years of relevant professional experience in:

• Conducting business analysis and developing requirements.
• Leading business projects.
• Business policy development.
• Supervising.

Required Competencies:

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others

This equity competency identifies people who are flexible adaptable customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Accountability: Accepts personal responsibility for the quality and timeliness of work. Can be relied upon to achieve excellent results with little need for oversight. Effectively organizes multiple assignments sometimes of a complex nature or involving competing priorities to produce work products that are accurate thorough and on time. Accepts own role when expectations are not met and responds quickly to resolve issues with others.

Analysis: Uses data and information in a clear and rational thought process to assess and understand issues evaluate options form accurate conclusions and make decisions. Identifies key facts in an array of data. Recognizes when pertinent facts are incorrect missing or require supplementation or verification. Distinguishes information that is not pertinent to a decision or solution. Breaks down data into parts to understand the nature and relationship of the parts. Recognizes underlying principles patterns or themes in an array of related information and determines whether additional information would be useful or necessary. Judges or infers appropriate responses to a set of information based on clear guidelines or procedures. Form accurate conclusions regarding actions to be taken.

Build and Maintain Relationships:Earn the trust respect and confidence of coworkers and customers through consistent honest and professional interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity and users diverse perspectives to meet the agencys mission and goals.

Computer Skills: Displays working knowledge of program or agency computer system(s) which include Microsoft Office suite programs. Ability to utilize electronic resources including the internet and SharePoint. Accurately document and/or update information in electronic form to maintain complete records.

Customer Focus: Listens attentively identifies issues provides options fulfills services and/or exercises knowledge of laws and regulations to assist others and/or resolve complaints or conflicts. Builds and maintains internal and external customer satisfaction with the products and services offered by the organization. Treats customers with courtesy and sensitivity. Builds positive rapport. Makes extra effort to satisfy customer needs. Regularly follows up with customers to ensure needs have been fully met. Proactively keeps customers informed by giving timely and appropriate feedback. Assesses problem situations and initiates effective service interventions that result in customer satisfaction. Coordinates with staff in other areas to effectively meet customer service needs.

Effective Communications; General: Conveys clear timely persuasive messages that positively influence the thoughts and actions of others. Effectively expresses ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (plain talk). Keeps supervisor and co-workers informed while sharing complete and accurate information with others including staff and people outside the organization. Practices active listening by concentrating on the person or caller; listens without interrupting; and asks questions to clarify and verify information.

Effective Communications Writing Skills: Composes clear straightforward and technically correct documents. Proofreads and edits information to improve clarity organization content and correct errors in grammar punctuation and spelling. Independently composes written responses to emails and letters from customers answering questions providing information and/or explaining decisions made regarding eligibility for services or compliance with rules. Extracts and compiles data to prepare narrative statistical or other reports for review analysis documentation etc. (e.g. financial payroll labor distribution purchasing inventory registration patient or student information)

Ethics & Integrity: Earns the trust respect and confidence of coworkers and customers through consistent honesty forthrightness and professionalism in all interactions. Follows through on commitments.

Initiative: Seeks and assumes additional responsibilities and tasks when appropriate.

Interpersonal Skills: Establishes effective relationships. Displays a positive outlook and pleasant manner. Contributes to building team spirit. Interacts appropriately with coworkers and in a manner that encourages cooperation and teamwork. Gives and welcomes feedback. Employs expertise credibility and effective partnering to help clients identify evaluate and resolve complex or sensitive issues problems and service needs. Effectively influences others to achieve understanding acceptance and commitment to act in support of ideas programs or causes. Effectively persuades others to voluntarily accept recommendations or advice for the purpose of bringing them into compliance with regulations or policy. Diffuses sensitive or difficult customer situations and creates a climate for mutual problem solving.

LEAN Expectation: Have the ability to work in a continuous process improvement environment continually seeking ways to eliminate waste and improve quality.

Organizational Skills: Ability to organize self and others. Ability to handle multiple priorities and work under short timeframes. Manage time effectively to complete the tasks required.

Research Skills: Can integrate multiple lines of data; contrast conflicting data; analyze and evaluate the accuracy of data; can create data gathering processes; can propose/formulate new processes; able to design new organizational systems; can logically defend outcomes/results.

Stress Tolerance: Performs well under pressure. Demonstrates good judgment. Handles unexpected situations with composure. Responds to difficult stressful or sensitive situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.

Safety: Understands and follows agency safety policies and other standards established to maintain a safe work environment. Carefully organizes the personal workspace to minimize the likelihood of an accident or other unsafe incidents. Reports injuries accidents or hazards to the supervisor.

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.