Mailroom Workplace Services Associate

Accelerate your career. Join the organization thats driving the worlds technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at

Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!

Under general supervision the workplace Service Associate supports daily office operations by receiving sorting delivering and processing mail and packages within a corporate officesetting. This role ensurestimelyandaccuratedistribution of materialsmaintainsorganizedMailroomfunctions and providesdependableservice to employees and role also provides backup support for select facilities operations as needed.

Education and Experience

• High school diploma or GED

• 1 year of related experience or equivalent combination of education and experience

• Basic computer skills including email scanning and tracking systems

• Strong attention to detail organization and reliability

• Professional communication and customer service skills

• Ability to follow written procedures and safety guidelines

Key Responsibilities

• Mail & Package Processing

• Receive sort and deliver incoming mail and courier packages to departments and individuals

• Prepare outgoing mail including USPS FedEx UPS and overnight shipments.

• Log and track incoming packages accountable mail checks and confidential documents using designated systems.

• Prioritize and handle timesensitive and confidential materials according to company procedures

Mailroom Operations

• Keep the mailroom clean organized and stocked with necessary supplies

• Safelyoperatemailroom equipment including postage meters WTS equipment label printers carts and dollies.

• Complete interoffice mail deliveries and pickups on scheduled routes and timelines including shipments to other Ingram Micro locations.

• Maintain and follow a documented process to track all incoming checks.

• Update andmaintainMailroom and Facilities shared drive folders so filesremainorganized and current

• Coordinate with Trade Complianceto ensure all hazardous material shipments (e.g. batteries equipment)comply withcompany and regulatory requirements andmaintainaccurateshipment records.

• Support withperiodic parking audits for the Irvine office parking account

Customer Service & Communication

• Provide responsive and professional customer service to employeesregardingmail inquiries and delivery needs.

• Communicate any delivery issues delays or special handling requirements to internal teams.

• Coordinate with carriers for pickups tracking requests lost package investigations or special shipments

Confidentiality & Compliance

• Handle confidential and sensitive materialsin accordance withcompany policies and securityprocedures.

• Follow all mail handling safety and complianceguidelines.

• Maintainaccuratedocumentation to support audits and internal reviews.

Competencies

• Dependable and punctual
• Strong organizational and timemanagement skills
• Customerfocused and serviceoriented
• Accuracy and attention to detail
• Ability to work in a fastpaced teamoriented environment

PHYSICAL DEMANDS

• This is an onsite active role requiring standing and walking for most of the workday
• Ability to perform repetitive tasks such as sorting scanning and labeling
• Ability to safely push/pull mail carts and move packages
• Maylift and carry up to50lbsin accordance withsafety guidelines
• Must be able to meet scheduled work hours and deadlines

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.

This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.