Loss Prevention Officer

At Town and Country Resort creating a welcoming and safe environment is everyones responsibility. As a Loss Prevention Officer you will help protect our Team Members guests property and assets while ensuring our resort remains a safe secure and enjoyable destination.

This role is about more than security. It requires sound judgment attention to detail professionalism and the ability to respond calmly to a variety of situations in a busy 24-hour resort environment.

We are a San Diego landmark with a fresh perspective a lively resort atmosphere and a team that takes pride in creating memorable experiences. From conventions and celebrations to family getaways and everyday resort life there is always something happening here.

Join a team where your awareness professionalism and commitment to safety make a meaningful difference every day.

Ready to help keep the resort safe Wed love to meet you. Starting rates $21.50 - $22.50 based on shift. #towncountrySD

Safety and Security

• Patrol resort grounds guest areas meeting spaces parking areas and back-of-house locations to promote a safe environment.

• Monitor surveillance systems and access points identifying and reporting suspicious activity or potential security concerns.

• Respond promptly to emergencies alarms disturbances and requests for assistance.

• Conduct safety checks and report hazards suspicious conditions and security vulnerabilities.

• Assist with emergency evacuations medical incidents fire alarms and other emergency procedures.

Loss Prevention and Investigations

• Help protect resort assets equipment supplies and guest and Team Member property from loss damage or theft.

• Document incidents accidents and security concerns accurately and objectively.

• Assist with internal investigations involving missing property theft policy violations and other reported concerns.

• Preserve relevant information including surveillance footage and witness statements in accordance with resort procedures.

• Maintain confidentiality and share sensitive information only with authorized individuals.

Guest and Team Member Support

• Provide a visible approachable security presence throughout the resort.

• Assist guests and Team Members with safety concerns directions and requests for assistance.

• Respond professionally to disputes and disruptive behavior using de-escalation techniques whenever possible.

• Enforce resort policies consistently respectfully and without unnecessary confrontation.

• Work closely with Front Office Housekeeping Engineering Food and Beverage and resort leadership.

Communication and Documentation

• Prepare detailed incident reports before the end of the shift or as otherwise directed.

• Communicate important security issues and ongoing concerns during shift changes.

• Maintain accurate records of lost and found property key control access issues and other assigned security functions.

• Follow established procedures for evidence handling incident escalation and emergency response.

• Previous experience in security loss prevention hospitality or a related field preferred.

• Strong observation communication and problem-solving skills.

• The ability to remain calm professional and objective during challenging situations.

• Good judgment and the ability to recognize when to respond independently and when to contact a supervisor or emergency services.

• Comfort using computers radios surveillance systems and incident-reporting software.

• A commitment to protecting confidential information and treating everyone with respect.

• Flexibility to work a variety of shifts including evenings overnight shifts weekends and holidays.

• Ability to walk and patrol the resort for extended periods.

• Ability to stand climb stairs and navigate indoor and outdoor areas including parking lots and event spaces.

• Ability to respond promptly to incidents and assist with emergency procedures.

• Ability to lift and carry equipment or other items as reasonably required for the position with or without reasonable accommodation.

• Must meet applicable California requirements for the position including any required security guard registration and training.

• A valid California drivers license may be required if driving is an assigned responsibility.

• Must successfully complete applicable pre-employment requirements.

Town and Country Resort is a San Diego landmark in Mission Valley featuring 671 guest rooms extensive meeting and event space multiple dining venues and a lively resort atmosphere. Our Loss Prevention team plays an important role in protecting the people experiences and property that make our resort special.

Interested in being part of the team that keeps our resort safe We would like to meet you.