Loss Mitigation Recovery Specialist

Working in WSECUs Mortgage Servicing department you will be responsible for assigned tasks within the Loss Mitigation Team of Mortgage Servicing. Youll be providing servicing support as it relates to collections on past due mortgage and home equity loans and assisting members with foreclosure prevention alternatives (FPAs). Youll be performing assigned tasks accurately efficiently and performing member service requests as necessary. Ready to learn more!

Your day may include:

• Maintaining working knowledge of WSECU residential real estate secured loans processing and products through ongoing training department updates and credit union internal communications
• Providing quality service to credit union members supporting teams across WSECUs front and back offices and third parties with emphasis on enhancing member financial well-being by educating members and coworkers on WSECU residential real estate secured loan processes and regulations
• Comprehensive knowledge of and ability to interpret residential real estate loan and servicing documents to create mutual understanding with members coworker support teams and third parties
• Assisting with loan research and/or payment correction requests. Correcting requests may require interest calculations payment adjustments or other loan corrections
• Working as an active member of the loss mitigation telephone queue/call group. Upholding the departments phone quality service level expectations
• Initiating outbound collection calls and receiving inbound calls regarding 16-91 days past due payments and first/early payment defaults on mortgage and home equity loans
• Preparing and mailing out reminder and late payment notifications for past due payments and other various notices letters statements and routine mailings to borrowers
• Submitting and tracking loss mitigation expense invoices for payment or reimbursement
• Providing courier duties and support with incoming and outgoing documents and mail delivery at WSECUs HQ Campus
• Providing clerical support with document imaging and document custody filing and tracking
• Complying with federal regulations and credit union guidelines applicable to residential real estate secured loan servicing

What you bring to the team:

• Minimum of three (3) years experience in an office environment or in a service-related position
• Minimum of two (2) years experience in real estate loan collection activities
• Experience or familiarity with the mortgage industry and mortgage-related documents
• Intermediate or greater proficiency in Microsoft Office software applications and the ability to master in-house computer operating systems

Bonus points if you have:

• Experience with and knowledge of Fannie Mae Freddie Mac VA USDA and/or WSECU investor servicing guidelines
• Experience and knowledge of state and federal regulations governing general and/or loss mitigation mortgage servicing activities
• Training in customer service communication and accounting
• Experience with mortgage servicing system platforms core banking platforms and/or collection system platforms

Competitive pay: $24.05 - $36.07 per hour dependent on relevant qualifications plus an annual discretionary incentive plan and benefits package

• The target starting pay for this position is $24.05 - $30.06 per hour typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicants pay history into account.
• The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.

Position location: 400 Union Ave Olympia WA. Employee must reside and perform all work in the state of Washington. This is a hybrid position that blends working in-office and from home. Works onsite a minimum one (1) or two (2) occasions per week.

Working from home/hybrid requirements:

• Reliable high-speed home internet connection
• Private confidential workspace away from distractions and other people
• Suitable desk/surface and desk chair

When youd work: MondayFriday 8:30 am 5:30pm full time minimum 40 hours per week with scheduling flexibility to meet service needs this non-exempt position

Perks: Here are a few benefits and perks we offer:

• Medical Dental Vision and Life Insurance with Premium options covered by WSECU
• Full-Time Regular employees accrue general leave and sick leave on a monthly basis
• Part-Time employees accrue general leave on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts
• And you get to work with some awesome people!

WSECU was named to the Forbes Best-In-State Credit Unionlist in 2026 making us the only credit union in Washingtonto earn this recognition six years in a row!

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We champion our employees unique differences because we believe diversity is critical to the success of our members and the communities we serve. Were proud to provide a workplace based on equality and do not discriminate based on race color religion creed national origin ancestry sex age physical or mental disability veteran or military status genetic information sexual orientation gender identity marital status or any other legally recognized protected basis under federal state or local law.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact or email us for assistance.