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Logistics Manager

Fi Smart Dog Collar

Job Location:

New York City, NY - USA

Yearly Salary: $ 95000 - 140000

Posted: 21 August 2026 (22 days ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

Welcome to Fi.

Were a passionate team from Square Google Oura Peloton Uber and more working to transform the human-pet relationship. Our mission Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our teams talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking activity sleep and behavior monitoring and thats just the beginning.

The most exciting aspect of our work Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. Thats the future were building at Fi.

If youre someone who thrives in innovative collaborative work environments and feels strongly about helping pets live longer better lives Fi could be the perfect fit. Join us in our pursuit of the impossible or as we call it here let me find a way to redefine the future of pet ownership together.

Fi is looking for a Logistics Manager!

Were looking for a Logistics Manager to own our US fulfillment operation end to end. Our 3PL ships nearly every order we take across DTC Amazon and our retail accounts and we need one person accountable for how well that warehouse performs and what it costs us. Youll own the 3PL relationship own inbound freight from our suppliers through warehouse receipt and own the cost line that comes out the other side. This is a hands-on role for someone who wants to walk the pick path challenge a bad invoice and then defend the cost per order in a finance review.

What Youll Do:

Own the US 3PL relationship: weekly cadence SLA scorecards escalations and quarterly business reviews.
Hold the warehouse to standard on what customers feel: on time ship rate order accuracy receipt to putaway time damage and shrink.
Drive root cause fixes on misships mispicks short shipments and mislabeling partnering with CX to kill whats generating tickets instead of clearing them one by one.
Own inventory integrity: WMS accuracy cycle counts physical audits and reconciliation with the 3PLs system.
Manage kitting assembly and value-add work orders and staff the site ahead of peak.
Build and maintain the SOPs for receiving storage picking packing and shipping.
Own inbound freight from supplier dock to warehouse receipt including bookings mode selection drayage and delivery appointments. Make and defend the mode and routing calls weighing landed cost against the risk of a late arrival on a constrained SKU.
Manage forwarder and broker relationships and keep documentation classification and duty treatment audit-ready.
Support new fulfillment nodes and international warehouses as we expand from partner selection through cutover.
Own the fulfillment cost line end to end cost per order cost per unit storage value-add spend outbound parcel and build the cost-to-serve view by channel so we know what DTC actually costs versus Amazon or retail.
Audit 3PL and carrier invoices line by line every month. Catch billing errors duplicate charges and rate card deviations and get them credited back.
Negotiate and manage carrier rate cards and run rate reviews and re-bids.
Find and execute cost-down initiatives that lower cost per unit without hurting service.
Partner with finance on the logistics budget: accruals forecast to actual and cost per order targets by channel.
Own returns end to end intake grading restock refurb and disposition and drive cost per return down as a managed line.
Feed return reasons back to product quality and CX to fix recurring defects at the source.
Bring fulfillment reality into planning launch and commercial conversations before commitments get made and support new product and channel launches with packaging labeling and readiness.
Work with data and engineering to automate tracking reduce errors and improve shipment visibility.

What Youll Bring:

5 years in logistics fulfillment or 3PL operations at a company that ships physical product ideally consumer hardware or DTC.
Direct experience managing a 3PL or running a distribution center. Youve walked the floor watched a pick path and caught a bad receiving process before anyone flagged it for you.
Supply chain finance fluency. You think in landed cost cost per unit and cost per order can build and defend a fulfillment cost model can tell a rate problem from a mix problem and hold your own in a budget conversation with finance.
Hands-on inbound freight experience across forwarders ocean and air customs brokerage and the documentation that comes with it.
A track record of auditing invoices and recovering real money plus the persistence to chase a credit until it lands.
Experience designing and running reverse logistics and returns processes.
High data literacy and comfort in ERP and WMS systems (NetSuite or similar). SQL and strong spreadsheet skills are a plus.
A systems mindset and a bias toward action. Youd rather fix the process than work the queue.
Experience scaling logistics operations at a hardware or IoT company.
Multi-node or multi-3PL network experience.
International expansion experience including EU/UK customs VAT and non-US warehouses.
Retail compliance exposure: routing guides EDI and chargeback disputes.
Six Sigma or formal process improvement training.

Why Youll Love Us:

Time to Recharge: Enjoy flexible PTO to take the breaks you need.
Top-Notch Health Coverage: Weve got your back (and teeth and eyes) with full medical dental and vision insurance.
Wellness Perks: Free access to One Medical Kindbody and Talkspace to keep you feeling your best.
Dog-Friendly Office: Bring your pup to work theyre part of the team too.
Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program.
Free Fi Membership: Your furry best friend(s) get all the benefits of a Fi collar on us!
Love for Friends Family: Share the Fi magic with loved ones through our gifting program.

$95000 - $140000 a year

The anticipated base salary range for this position is $95000$140000. Actual compensation will vary based on multiple factors including skills experience market conditions and role scope which may evolve during the hiring process. As a fast-growing Series B startup Fi evaluates compensation opportunistically to align with the right candidate. This role is also eligible for equity compensation.

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization including hiring promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Fi makes hiring decisions based solely on qualifications merit and our needs at the time.

Required Experience:

Manager

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