Licensing & Contracting Supervisor

Licensing & Contracting Supervisor

People Leader Insurance Operations

PHP Agency Fountain Place Downtown Dallas TX

Paid Onsite Garage Parking Fully Subsidized DART Access

Lead the Team That Enables Agents to Do Business

At PHP Agency an agents ability to serve families begins with accurate timely licensing and carrier contracting. We are seeking a Licensing & Contracting Supervisor who can lead a growing operations team strengthen execution and create a responsive high-quality experience for agents and carrier partners.

This visible leadership role oversees Team Leads and Licensing Coordinators responsible for license verification and carrier contracting. You will set clear standards develop talent resolve complex issues and improve the systems and workflows that help agents become ready to conduct business.

Founded in 2009 PHP Agency is a life insurance field marketing organization that partners with leading insurance and annuity carriers. As part of the Integrity Family of Companies PHP combines an agent-first growth-focused culture with the resources and innovation of a national insurance distribution organization.

You will lead day-to-day Licensing & Contracting operations while balancing service speed accuracy compliance and team development. You will also serve as a key connector among agents carrier partners vendors leadership and cross-functional teams.

Lead coach and develop Team Leads and Licensing Coordinators building capability and a pipeline of future leaders.

Set clear expectations for productivity quality service levels collaboration and accountability.

Conduct one-on-one meetings team huddles performance coaching and development conversations that support individual growth and team cohesion.

Provide timely feedback mentoring recognition and appropriate performance intervention to sustain a high-performing culture.

Oversee onboarding and ongoing training so team members build proficiency in processes systems service communication and compliance requirements.

Identify skill gaps and implement focused development plans cross-training and practical learning opportunities.

Conduct quality reviews of work and calls to reinforce accuracy consistency and company standards.

Identify inefficiencies recurring errors and service barriers; implement solutions that improve workflow and business outcomes.

Monitor work queues turnaround times workloads service levels and daily team performance; adjust priorities and resources as needed.

Delegate work effectively and ensure commitments are completed accurately and within established service expectations.

Troubleshoot complex licensing contracting system or workflow issues and personally manage high-impact escalations when needed.

Lead or participate in special projects system enhancements and department-wide improvement initiatives.

Partner with peer leaders and internal teams to deliver seamless white-glove support to PHP agents.

Serve as a trusted escalation partner for Team Leads field agents carrier partners vendors and internal stakeholders.

Coordinate resolution of issues that span multiple departments maintaining transparency urgency and fairness.

Build productive relationships with carrier partners and vendors that strengthen service and operational outcomes.

Track and communicate productivity quality service workload and operational trends through clear actionable reporting.

Keep leadership informed of personnel matters operational challenges risks corrective actions and performance progress.

Use data and business insights to recommend process adjustments resource priorities and performance improvements.

You are an experienced operations leader who brings clarity to complexity and creates accountability without losing sight of service. You are comfortable working in a regulated environment developing people using data to guide decisions and building trust with agents carriers and internal partners.

Required Qualifications

3-5 years of experience in insurance licensing contracting compliance or operations.

Proven leadership experience in a fast-paced regulated environment.

Ability to coach teams establish accountability and align execution with a field-driven culture.

Strong systems thinking analytical judgment reporting and process-development skills.

Experience with CRM workflow ticketing or comparable operational systems.

Proficiency in Word Excel PowerPoint and business intelligence or reporting tools.

Preferred Qualifications

Experience with NIPR carrier portals and insurance licensing compliance standards.

Experience leading Team Leads and Licensing Coordinators.

Experience supporting system enhancements workflow redesign or operational transformation.

Knowledge of life insurance carrier contracting and agent onboarding processes.

A high-impact leadership role that directly influences agent readiness service quality compliance and team performance.

A professional office environment in Fountain Place one of Downtown Dallas most recognizable buildings.

Paid onsite garage parking or fully covered DART access with convenient access to Akard and St. Paul stations.

Employee ownership eligibility comprehensive benefits a 401(k) paid time off holidays and paid community service time.

Career growth opportunities within PHP Agency and the Integrity Family of Companies.

If you are a people-focused operations leader who can develop talent strengthen compliance improve processes and elevate the agent experience we would love to meet you.

Apply today and help PHP agents to protect more families.

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.