What began in 1921 and the years following as a collection of small libraries housed in stores post offices and private homes has grown into a system of 26 branch buildings 2 technology service centers and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.
What you will do at Harris County Public Library:
Responsible for a wide array of tasks designed to ensure a smooth and enjoyable library experience for patrons. Duties include patron assistance engaging in activities and program delivery outreach and maintenance of library materials. Delivers comprehensive customer service actively connects patrons with the information they need and efficiently handlescirculation tasks. Support innovative library programs demonstrating a thorough understanding of all library operations and consistently delivering an exceptional customer service experience.
This is a part-time temporary position with an ending date of December 31 2026.
Duties and Responsibilities:
Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
Assists patrons on computers answering phones and assisting with request for assistance
Checking in and delivery of holds returned items and new items
Pulling expired holds shelving returned and new items running reports and looking for lost items on the shelves
Basic reference service in the library and during outreach events
Promote library services to the community
Accurately enter data handle sensitive customer information and handle cash transactions
Maintain and promote an engaging and attractive library collection
Attend staff meetings activities and professional conferences and actively serve on committees
One (1) year of verifiable Customer Service experience
Additional Information:
Available and reliable transportation for work-related duties
Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request
Candidates must complete a clerical skills test and achieve a minimum typing speed of 30 WPM with at least 80% accuracy
Knowledge Skills and Abilities:
Customer service principles promoting positive partnership and public relations
Proficient in MS Office Suite (Word Excel PowerPoint Outlook)
Excellent communication skills (verbal and written)
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
Ability to work well with public and staff members
Cash handling practices ensuring accountability and accuracy
Work with various cultural and ethnic groups in a discreet and effective manner
Proficient with Social Media (Facebook Twitter Instagram etc.)
Proficient with the Internet and Office 365
Must use your personal mobile device for our Multifactor Authentication process
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Language:
Bilingual(preferred)
General Information
Register Online for the HRT Clerical Skills Testusing the following link:
You will receive a test invitation and instructions via e-mail within 48 hours
You will have no more than 5 calendar days to access and complete testing
Your score will be automatically uploaded to your application
The test may be taken once every 30 days
Most recent test scores are retained for up to 6 months
Position Type and Typical Hours of Work:
Temp Part-time
Typical shifts are Day Evening Nights Weekends etc.
Salary:
$20 Per Hour
Paid Biweekly
Work Environment:
This job typically operates in a professional office environment.
This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
At times work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
There could be exposure to dangerous or aggressive/adverse populations.
Physical Demands:
Sitting for long periods; light physical activity that may include walking standing stooping bending reaching lifting and carrying. Ability to lift carry and exert up to 25 pounds. Occasionally lifts carries and exerts up to 40 pounds.
Reporting Relationships:
Reports to Positions: Branch Manager Assistant Branch Manager or Library Technician Supervisor
Supervises Positions: None
Work Location:
1815 Westgreen Boulevard Katy TX 77450
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Position DescriptionHarris County Public Library (HCPL) - HistoryWhat began in 1921 and the years following as a collection of small libraries housed in stores post offices and private homes has grown into a system of 26 branch buildings 2 technology service centers and 2 partner locations offering ...
Position Description
Harris County Public Library (HCPL) - History
What began in 1921 and the years following as a collection of small libraries housed in stores post offices and private homes has grown into a system of 26 branch buildings 2 technology service centers and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.
What you will do at Harris County Public Library:
Responsible for a wide array of tasks designed to ensure a smooth and enjoyable library experience for patrons. Duties include patron assistance engaging in activities and program delivery outreach and maintenance of library materials. Delivers comprehensive customer service actively connects patrons with the information they need and efficiently handlescirculation tasks. Support innovative library programs demonstrating a thorough understanding of all library operations and consistently delivering an exceptional customer service experience.
This is a part-time temporary position with an ending date of December 31 2026.
Duties and Responsibilities:
Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
Assists patrons on computers answering phones and assisting with request for assistance
Checking in and delivery of holds returned items and new items
Pulling expired holds shelving returned and new items running reports and looking for lost items on the shelves
Basic reference service in the library and during outreach events
Promote library services to the community
Accurately enter data handle sensitive customer information and handle cash transactions
Maintain and promote an engaging and attractive library collection
Attend staff meetings activities and professional conferences and actively serve on committees
One (1) year of verifiable Customer Service experience
Additional Information:
Available and reliable transportation for work-related duties
Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request
Candidates must complete a clerical skills test and achieve a minimum typing speed of 30 WPM with at least 80% accuracy
Knowledge Skills and Abilities:
Customer service principles promoting positive partnership and public relations
Proficient in MS Office Suite (Word Excel PowerPoint Outlook)
Excellent communication skills (verbal and written)
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
Ability to work well with public and staff members
Cash handling practices ensuring accountability and accuracy
Work with various cultural and ethnic groups in a discreet and effective manner
Proficient with Social Media (Facebook Twitter Instagram etc.)
Proficient with the Internet and Office 365
Must use your personal mobile device for our Multifactor Authentication process
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Language:
Bilingual(preferred)
General Information
Register Online for the HRT Clerical Skills Testusing the following link:
You will receive a test invitation and instructions via e-mail within 48 hours
You will have no more than 5 calendar days to access and complete testing
Your score will be automatically uploaded to your application
The test may be taken once every 30 days
Most recent test scores are retained for up to 6 months
Position Type and Typical Hours of Work:
Temp Part-time
Typical shifts are Day Evening Nights Weekends etc.
Salary:
$20 Per Hour
Paid Biweekly
Work Environment:
This job typically operates in a professional office environment.
This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
At times work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
There could be exposure to dangerous or aggressive/adverse populations.
Physical Demands:
Sitting for long periods; light physical activity that may include walking standing stooping bending reaching lifting and carrying. Ability to lift carry and exert up to 25 pounds. Occasionally lifts carries and exerts up to 40 pounds.
Reporting Relationships:
Reports to Positions: Branch Manager Assistant Branch Manager or Library Technician Supervisor
Supervises Positions: None
Work Location:
1815 Westgreen Boulevard Katy TX 77450
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Job Location:
Monthly Salary:
Posted on:
Vacancies:
