Library Branch Manager II (Jacinto City Branch Library)

Harris County Public Library (HCPL) - History

What you will do at Harris County Public Library:

The Library Branch Manager II serves as the primary manager responsible for independently directing the overall operations of a Tier 1 Tier 2 or Tier 3 branch. The position establishes operational priorities allocates staff and resources supervises and develops employees manages budgets and facilities and oversees public services collections programming customer experience community engagement and partnerships. The role balances hands-on service delivery with branch-wide leadership resolves routine to moderately complex operational and employee issues implements system initiatives and uses performance data to improve services. The position is accountable for policy compliance service quality operational efficiency staff performance and overall branch results.

Duties & Responsibilities:

• Directs daily operations of a Tier 3 branch including public services employee assignments schedules service-desk coverage workflows facility readiness safety and customer experience.

• Establishes and adjusts staffing service and resource priorities as customer demand employee availability facility conditions and operational needs change.

• Selects supervises trains coaches motivates and evaluates assigned staff. Establishes expectations assigns and reviews work coordinates schedules and leave supports employee development documents performance and initiates corrective or disciplinary action in accordance with policy.

• Provides visible branch leadership by communicating HCPLs mission strategic direction priorities and service expectations.

• Translates system goals into branch objectives work plans employee assignments and measurable service improvements while promoting accountability teamwork and follow-through.

• Interprets communicates and administers library policies procedures work rules and service standards for employees and customers.

• Ensures requirements are applied consistently explains decisions addresses noncompliance and escalates significant legal safety employee relations or policy matters to the appropriate leadership or department.

• Promotes a customer-centered service culture by modeling professional respectful inclusive and responsive service.

• Resolves routine to moderately complex inquiries and complaints; supports reference technology and information services; and performs professional librarian duties as operational needs require.

• Plans directs and evaluates branch services and programs for children teens adults and circulation service areas.

• Coordinates staffing schedules space supplies technology communications and partner participation to ensure services are accessible well organized and responsive to customer needs.

• Assesses branch and community needs by reviewing service data customer feedback demographic information program participation collection use and barriers to access.

• Implements or recommends changes to services procedures outreach staffing and programs to improve participation responsiveness and community impact.

• Leads outreach and community engagement by developing and maintaining relationships with the Friends of the Library schools academic institutions local government nonprofit organizations businesses civic groups and other partners.

• Oversees branch collections to ensure materials remain current accessible organized and responsive to community interests.

• Coordinates selection maintenance inventory shelving merchandising displays promotion and weeding in accordance with collection-management guidelines and usage data.

• Develops and administers the branch operating budget and gift funds when applicable. Plans expenditures monitors balances approves or processes purchases within authority maintains records and ensures compliance with fiscal requirements.

• Responds to escalated customer concerns employee issues service disruptions facility concerns and operational problems.

• Gathers relevant information determines appropriate action communicates decisions documents significant matters coordinates follow-up and escalates high-risk legal safety personnel policy security or reputational concerns.

• Maintains a safe secure accessible and welcoming branch environment by monitoring the facility emergency readiness furnishings equipment and public areas and coordinating maintenance technology security and continuity needs.

• Monitors branch performance by analyzing circulation customer traffic program attendance collection use staffing budget service and operational data.

• Prepares required reports identifies trends and performance gaps establishes improvement actions and evaluates whether changes produce the intended results.

• Collaborates with Library Administration other branches Circulation Programs Partnerships and Outreach Human Resources Finance Facilities Information Technology Security and other departments to coordinate services and implement organizational initiatives.

• Leads or participates in assigned projects pilots committees workgroups meetings training activities and professional conferences. Coordinates responsibilities monitors progress communicates changes and reports results.

• Performs related administrative supervisory customer-service and professional library duties as assigned to support branch operations and changing organizational needs.

• Other duties as assigned

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 30wpm and 80% accuracy.
Please see testing instructions in the General Information section below.

Education and Experience:

• Masters degree in Library and Information Studies or a related field from an accredited college or university.

• Five (5) years of full-time professional library experience involving community engagement and planning collection development and reference services budgeting and financial resource management library technology program management or service-data analysis.

• Three (3) years of full-time supervisory experience assigning and evaluating work managing resources addressing performance ensuring productivity and supporting employee development.

OR

• Bachelors degree from an accredited college or university.

• Seven (7) years of progressively responsible full-time library or public-service experience involving branch operations community engagement collections budgets technology programs or service evaluation.

• Five (5) years of full-time supervisory experience assigning and evaluating work managing resources addressing performance ensuring productivity and supporting employee development.

Additional Requirements:

• Unofficial copies of transcripts are required along with the application.

• Available and reliable transportation for work-related duties.

• Candidates must complete a clerical skills test and achieve a minimum typing speed of80% aptitude 30 WPM with at least80% accuracy

Knowledge Skills & Abilities

• Knowledge of branch administration budgeting purchasing resource allocation facility coordination public relations and organizational policies and procedures.

• Ability to independently establish operational priorities coordinate multiple branch functions allocate staff and resources and maintain consistent service delivery.

• Ability to exercise initiative sound judgment discretion confidentiality and appropriate decision-making authority in routine to moderately complex situations.

• Ability to interpret and consistently apply policies explain decisions document significant matters and recognize when an issue requires escalation.

• Ability to supervise and develop employees address performance concerns foster teamwork and maintain accountability in a diverse workplace.

• Ability to provide exceptional customer service resolve concerns and work effectively with customers employees and community partners.

• Ability to analyze branch data prepare reports identify trends and implement practical service and operational improvements.

• Ability to communicate clearly and professionally establish effective working relationships manage competing demands and follow through on commitments.

• Proficiency with integrated library systems reporting and scheduling tools Microsoft 365 the internet social media digital resources mobile devices and standard office equipment.

• Ability to perform basic mathematical calculations

• Ability to use personal mobile device for the Countys multifactor authentication process.

NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

Experience:

• Experience serving as the primary manager of a public library branch or comparable public-service operation.(preferred)

• Professional-level experience as a librarian in a public library or public-sector environment.(preferred)

• Experience providing library services to children teens adults and older adults.(preferred)

• Experience developing coordinating and evaluating services and programs for diverse age groups and community needs.(preferred)

• Experience leading community engagement and outreach initiatives and working with nonprofit organizations local government schools academic institutions and community partners.(preferred)

• Experience with collection development collection maintenance and readers advisory services.(preferred)

• Experience using integrated library systems library technologies digital resources reporting tools and online service platforms.(preferred)

• Experience using data and assessment to evaluate services improve performance and support operational decisions.(preferred)

Language:

• Bilingual (preferred)

Register Online for the HRT Clerical Skills Testusing the following link:

the above link to the HRRM Clerical Skills Test registration page

Position Type and Typical Hours of Work:

• Full-Time Regular 40 hours a week

• Typical shifts are Day Evening Nights Weekends etc.

• Work is primarily performed in a public library environment with extended periods of computer use. Position generally is scheduled Monday-Saturday; rotational evening and weekend shifts. Occasional travel to library locations or meetings may be required. Attendance at evening meetings or off-site meetings programs and events may be required. Some assignments may be performed outdoors with exposure to inclement weather and varying temperatures.

Work Environment & Physical Demands:

• Driving: Available and reliable transportation for work-related duties

• Office Equipment: Daily use of a computer keyboard copier scanner printer calculator phone (desk and cell). Daily use of software programs including Microsoft Office Suite Outlook Word Excel and GPS.

• Physical Activities: Sits for long periods; light physical activity that may include walking sitting standing stooping bending reaching lifting and carrying

• Lifting: Ability to lift carry and exert up to 25 pounds. Occasionally lifts carries and exerts up to 40 pounds

• Vision and Hearing: Must have visual acuity to see and read paper and electronic documents. Must be able to answer telephones communicate conversation and respond to verbal inquiries.

• Exposure to Environmental Conditions: The position generally works in an office setting with overhead lighting and long periods of screen time.

Reporting Relationships:

• Reports To Position: Executive Library Director

• Supervises Positions: Library Branch Manager I when assigned Librarians Library Specialists

Work Location:

• Jacinto City Branch - 921 Akron Street Houston TX 77029