Leave Administration Manager

Location:

To ensure a fair and consistent evaluation process candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses prompts or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences communication style and problem-solving approach.

This position is not eligible for employer sponsorship.

This is a full-time salaried position based on-site at U-Hauls Midtown Campus Tower in Phoenix Arizona. Regular business hours are Monday through Friday; however flexibility in scheduling including evenings and weekends is required to support business operations Company initiatives and Team Member needs.

Position Overview:

Reporting directly to the Benefits & Leave Director the Manager Leave Administration leads the Companys leave administration program ensuring Team Members receive timely compassionate and compliant support throughout every leave experience. This role partners across the Company to administer leave programs consistently while helping Team Members and leaders navigate some of the most challenging moments of employment.

Success in this role requires sound judgment empathy and strong leadership. The Manager Leave Administration understands the importance of regulations while recognizing every leave represents a Team Member facing a significant life event. This leader develops people applies regulations thoughtfully communicates with compassion and works to find practical solutions that support Team Members protect the Company and build trust.

Essential Duties Responsibilities & Key Accountabilities:

• Serve as the Companys leave administration leader aligning leave priorities with HRs mission and Company goals.
• Develop coach and lead the Leave Administration Team by building technical expertise promoting accountability and delivering accurate timely and dependable service.
• Oversee the administration of all Company leave programs including Family and Medical Leave (FMLA) ADA accommodations personal leaves military leave disability coordination state and provincial leave programs and other protected or Company-sponsored leaves.
• Ensure compliance with federal state local and provincial leave requirements by monitoring legislative changes and updating policies and processes.
• Establish and maintain leave policies procedures communications and operational standards that promote consistent administration across the Company.
• Review complex leave situations provide guidance on escalated cases and partner across HR Legal Payroll Risk Management and business leadership to resolve issues.
• Partner with Risk Management to coordinate work-related injury leaves and support a seamless Team Member experience.
• Monitor leave activity service levels and operational performance while identifying opportunities to simplify administration and better support Team Members.
• Use Workday and other technology to simplify administration strengthen reporting and improve service.
• Ensure accurate documentation leave coding payroll coordination and the confidentiality of Team Member information.
• Develop reports and dashboards to help leaders understand leave trends and make informed decisions.
• Manage vendor relationships supporting leave administration and disability programs while ensuring service expectations are achieved.
• Demonstrate the HR Departments leadership principles through accountability unity of direction and a SUP (Supportive Upbeat and Positive) approach.

Skills Requirements & Qualifications:

Required:

• 8 years of progressive Human Resources experience administering leave of absence programs disability programs ADA accommodations and/or related employee benefits.
• 5 years of leadership experience developing teams and leading HR operations or employee service functions.
• Demonstrated expertise administering FMLA ADA USERRA state leave laws disability programs and other leave-related regulations.
• Strong understanding of federal state local and provincial employment requirements affecting leave administration.
• Experience interpreting regulations and applying sound judgment to complex Team Member situations.
• Experience using HRIS platforms preferably Workday to administer leave programs reporting and case management.
• Strong analytical organizational project management and problem-solving skills.
• Excellent written verbal and interpersonal communication skills with the ability to build trusted relationships across the organization.
• Demonstrated ability to lead teams exercise sound judgment and navigate complex leave situations.
• High level of integrity professionalism and discretion in handling confidential information.

Preferred:

• Bachelors degree in Human Resources Business Administration Healthcare Administration or a related field.
• Professional certifications such as SHRM-CP SHRM-SCP PHR SPHR CLMS or related HR certifications.
• Experience administering leave programs within a large multi-state employer.
• Experience implementing or administering leave management systems.
• Experience working with disability carriers third-party administrators and leave vendors.
• Experience with Workday leave management systems reporting and automation.

What Success Looks Like

• The successful candidate will:
• Champion a people-first culture by providing compassionate consistent and compliant support throughout every leave experience.
• Develop and lead the Leave Administration Team through coaching accountability and empowerment.
• Build trusted partnerships by listening first understanding concerns and providing thoughtful guidance to Team Members leaders and HR partners.
• Balance compassion with compliance by applying regulations thoughtfully while recognizing the individual circumstances behind every leave request.
• Earn the trust of Team Members and leaders through timely communication dependable follow-through and sound judgment.
• Use data and reporting to identify trends strengthen leave administration and support informed decisions.
• Take ownership follow through on commitments and hold yourself and others accountable.
• Create an environment where Team Members and leaders feel informed supported and confident throughout the leave process.

U-Haul Offers:

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers
• CVS Virtual Care
• UHaul Kids Program
• 24Hour Nurse Line
• Wellness Program (HealthierYou initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable onthejob training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at UHaul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Companypaid life insurance
• Voluntary life insurance options
• Short-Term and LongTerm Disability
• Critical Illness Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramseys SmartDollar Financial Wellness Program
• UHaul Federal Credit Union
• Paid holidays vacation and sick time
• YouMatter Employee Assistance Program (EAP)
• Discounts on cell phone plans hotels computers vehicles & more
• Community involvement & volunteer opportunities
• UHaul Mothers Program (Paid maternity leave)

#LI-MM1

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.