Learning and Development Manager

Job Summary

The Learning and Development Manager serves as a strategic learning partner within NAPAs centralized Learning & Development team directly supporting one or more designated business units. This role plays a critical part in enabling business success by equipping leaders and team members with the knowledge skills and clarity they need to perform with confidence and grow within the organization.

As a trusted support partner to business leaders the Manager identifies capability gaps and translates strategic priorities into meaningful learning experiences that drive performance and operational excellence. This individual leads the design delivery and continuous improvement of impactful learning solutions managing the full lifecycle of programs and content to ensure relevance quality and measurable impact.

Blending instructional design expertise facilitation excellence program leadership and data-informed decision-making the Manager creates opportunities for learning that strengthen capability foster engagement and support individual growth. Through strong partnerships and a deep understanding of business needs this role ensures learning initiatives are aligned with strategy and contribute directly to both organizational success and the development of NAPAs people.

Responsibilities

Strategic Business Partnership

• Partner with business unit leaders to assess performance gaps and translate strategic priorities into targeted learning solutions.
• Conduct comprehensive needs analysis including stakeholder interviews data review and performance metrics assessment.
• Measure and assess the impact of training and program effectiveness to ensure achievement of objectives and alignment with business priorities.
• Develop clear learning objectives aligned with business outcomes and KPI expectations.
• Serve as a trusted support partner to leaders and Subject Matter Experts (SMEs).

Learning Design & Development

• Apply adult learning theory and established instructional design models (e.g. ADDIE or similar frameworks).
• Lead and coordinate end-to-end design and development of learning programs related to job skills and role competency development.
• Develop blended learning solutions (ILT virtual eLearning microlearning job aids).
• Incorporate learner feedback and program evaluation data to continuously improve offerings.

Program & Project Leadership

• Lead multiple learning initiatives simultaneously with advanced project management discipline.
• Manage learning calendars and end to end program logistics (before during after event).
• End to end management of all projects and programs.
• Ensure quality assurance across programs materials and delivery standards.

Facilitation & Delivery Excellence

• Deliver engaging instructor-led and virtual training experiences.
• Demonstrate strong classroom management and learner engagement techniques.
• Build assessment tools aligned to learning objectives.

Learning Systems & Administration

• Administer and manage learning programs within a LMS.
• Maintain accurate training records and compliance documentation.
• Monitor attendance and completion rates.
• Generate actionable reports tied to team KPIs.

Qualifications

• Bachelors degree in Human Resources Organizational Development Education Business or related field required; Masters degree preferred.
• 5 years of progressive experience in Learning & Development Instructional Design or Talent Development.
• Demonstrated expertise in adult learning principles and instructional design methodologies.
• Experience managing full lifecycle learning programs in a high collaboration environment.
• Strong facilitation experience (in-person and virtual).
• Experience administering and reporting from a Learning Management System (Workday preferred).
• Proficiency in eLearning development tools and content authoring platforms.
• Experience with reporting analytics and data-driven program evaluation.

Not the right fit Let us know youre interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.