Leader, Quality, GES NA Ops Engineering

Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime to the use of advanced technology for package delivery Amazon consistently drives change from the front of the pack.

Amazon is now searching for an innovative and quality-obsessed Leader Quality Engineering to lead a transformational function within NA Global Engineering Services (GES). This leader will build and own the end-to-end quality discipline that provides lifecycle continuity across construction MHE installation and operational readinessensuring every facility GES delivers is complete functional and meets design intent and operational requirements on day one.

As the Leader and Leader of GES Quality you will establish the quality governance standards and compliance framework that enables GES NA to deliver complete and operationally functional facilities equipment and infrastructure supporting Amazons global logistics network. The GES Quality team operates across four pillars: Construction Quality MHE Quality Operational Readiness Quality and Business Quality Assurance. You will create the unified quality thread from design through project closeout that no single execution team can maintain aloneconnecting interdependent workstreams enforcing tollgates and ensuring quality insights flow back into the system to make every project smarter than the last.

Successful candidates are technical leaders who bring deep engineering credibility across construction and automation disciplines a passion for building prevention-first quality systems and a track record of earning trust with field execution teams through shared purpose rather than positional authority. You must be comfortable building a new discipline from the ground up consolidating quality-related activities previously distributed across D&C Operations Engineering Launch and Start Up into a single integrated organization.

As a senior manager you are responsible for establishing the right team structure governance frameworks and field connectivity model to deliver first-time launch quality across all GES facilities. You partner with execution teams (OE D&C Launch Start Up) design partners (WWDE Firm Engineering) TVM GPO RME and Operations to ensure the holistic product delivered by GES satisfies business requirements.

You must be responsive flexible and able to succeed within an open collaborative environment. Amazons culture encourages innovation and expects leaders to take a high level of ownership in solving complex cross-functional problems.
Come help us make history!

This role requires up to 50% regional travel on a yearly basis. When not traveling you must have availability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided.


Key job responsibilities
- Own the strategic direction and execution of the GES Quality organization across four pillars: Construction Quality MHE Quality Operational Readiness Quality and Business Quality Assurance
- Build lead and develop a high-performing team of quality engineers and managers consolidating quality-focused teams previously distributed across D&C Operations Engineering Launch and Start Up into a single unified organization
- Establish and govern unified quality standards inspection and test plans and acceptance criteria across construction MHE technology integration and operational readiness scopes
- Design and enforce per-project quality gates at defined milestonesno phase transition occurs without validated quality at each tollgate with structured escalation through BAM when gates are not passed
- Drive first-time launch quality outcomes across all GES facilities by investing disproportionately in prevention: standards definition test plan rigor supplier preparation and design intent validation
- Own data collection of the Integrated Project Quality Score (IPQS) providing portfolio-level visibility into quality performance
- Ensure holistic facility delivery validation confirming all operational capacity and RME customer needs are satisfied while balancing project quality and speed of delivery
- Build and maintain the central-to-field connectivity modeloperating alongside execution teams (not above them) participating in execution-team rhythms and earning trust through shared purpose and transparency
- Drive closed-loop continuous improvement mechanisms: every defect tollgate outcome and post-launch finding feeds back into standards updates corrective actions and design advocacy that measurably improve outcomes
- Improve vendor quality performance and accountability enterprise-wide through inspection preparedness assessments and aggregated performance KPIs that feed TVM and GPO scorecard reviews and contract allocation decisions
- Own Go/No-Go launch authorization through the BAM dashboard providing risk-based recommendations grounded in objective quality data
- Govern the Quality Management System (QMS) framework SCIM governance document compliance expectations and BRS/capacity validation across the organization
- Lead deployment and adoption of quality tracking systems (ORT Portal Ozark Smartsheet UTP ACC IPQS Dashboard BAM) ensuring field and central teams operate from a single source of truth
- Deliver WBR MBR and QBR quality reporting to GES and cross-functional leadership surfacing trends and driving strategic adjustments at the right altitude
- Build sustainable scalable mechanisms that deliver consistent quality outcomes without individual heroicsstandardized inspections design validation and scalable launch quality processes across the network
- Validate facility capacity delivery with robust pre and post launch BRS assumption validation. Feed the information about gaps identified back to upstream teams to drive improved design practices


A day in the life
Global Engineering Services (GES) North America (NA) Quality operates at the intersection of engineering governance and field execution across North America. A day in the life may involve reviewing ATP approval for an upcoming MHE testing cycle conducting a Go/No-Go assessment for an upcoming launch analyzing IPQS trends to identify systemic issues across the portfolio leading a governance cadence review with your pillar leads or working alongside field teams during on-site conditions reviews. You will engage with execution teams dailynot as an observer but as a contributorensuring quality is built in rather than inspected in. GES Quality is designed to work alongside the organizations delivering facilities bringing governance structure tooling and product expertise that strengthens execution rather than constraining it. You will set the vision and strategy to drive world class facility quality delivery while balancing the speed of the business with high quality assurance

Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skill sets. If youre passionate about this role and want to make an impact on a global scale please apply!

About the team
The GES Quality team represents a transformational shift in how Global Engineering Services North America assures the delivery of complete functional facilities to its end users. Today the organizations responsible for delivering a facilityDesign & Construction Operations Engineering Launch and Start Upeach perform quality-related activities within their respective scopes but operate in silos with minimal connectivity. No single function owns quality across the full delivery lifecycle. The GES Quality team fills this void by creating an end-to-end quality discipline that provides lifecycle continuity connects interdependent workstreams and ensures the final product delivered to Operations and RME meets design intent and operational readiness. This is not a new layer of oversightit is the creation of a quality discipline built in partnership with the field.

- 5 years of quality assurance engineering experience
- Bachelors degree in Electrical Mechanical Industrial or Civil Engineering or 2 years of Amazon experience
- 5 years of engineering team management experience
- 10 years of experience in quality engineering quality management construction quality or related field within industrial automation MHE systems or large-scale construction delivery
- Experience leading cross-functional quality programs that span construction mechanical/electrical systems and operational readiness across multiple concurrent projects
- Experience developing and implementing inspection standards acceptance criteria and continuous improvement frameworks at portfolio scale
- Experience with Go/No-Go decision frameworks risk-based quality assessments and executive-level quality reporting (WBR/MBR/QBR)

- Experience building and managing teams
- Experience in management of construction quality systems
- Experience in operations management of fulfillment or distribution centers
- MBA/Masters Degree in Engineering Quality Management Operations or related field with 5 years of progressively responsible experience
- Experience with complex automated material handling equipment packaging technologies conveyance systems and robotics commissioning and acceptance testing
- Certified Quality Engineer (CQE) Six Sigma Black Belt or equivalent quality certification
- Experience with BIM-based quality tracking digital inspection tools and automated compliance reporting
- Experience managing quality across the full project lifecycle from design validation through commissioning launch and post-launch closeout
- Proficiency with quality tracking platforms (e.g. ORT Smartsheet Ozark or equivalent)
- Experience with SCIM/systemic issue management root cause analysis (RCA) and corrective/preventive action (CAPA) frameworks
- Capital project management experience in distribution/fulfillment center environments
- Experience governing vendor quality performance and providing inspection-based inputs to procurement/sourcing decisions
- Experience reviewing design documentation Request for Proposal (RFP) specifications / standards or reviewing physical system delivery against design parameters

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 198900.00 - 269100.00 USD annually
USA MA Boston - 173000.00 - 234000.00 USD annually
USA NY New York - 190200.00 - 257400.00 USD annually
USA TN Nashville - 164300.00 - 222300.00 USD annually
USA TX Austin - 173000.00 - 234000.00 USD annually
USA TX Houston - 173000.00 - 234000.00 USD annually
USA TX Irving - 173000.00 - 234000.00 USD annually
USA VA Arlington - 173000.00 - 234000.00 USD annually
USA WA Bellevue - 173000.00 - 234000.00 USD annually