Lead UX Designer

Description: This role aligns to industry level titles such as UX Design Manager or Senior UX Design Manager.

Location: Hoboken - Hybrid

This leader will operate as both:

• A consultative thought partner across Product Engineering Program Learning Design AI and Content teams

• An innovative player/coach who strengthens team capability cross-functional collaboration and experience quality across the organization

This role is deeply focused on building and scaling the product experience itself operationalizing high-performing 4ITB teams enabling strong discovery and delivery practices and advancing the future of proficiency-based learning through AI-native experiences.

Key Responsibilities

01 Product & AI-Native Learning Experience Delivery

• Lead the end-to-end UX strategy and execution for emerging AI-native and proficiency-based learning experiences

• Drive 01 product initiatives from concept pilot scalable delivery

• Shape pedagogical northstars learner profile experiences learning data models and efficacy-informed workflows

• Partner closely with Product Engineering Learning Design AI and Content teams to create cohesive and adaptive learning experiences

• Balance experimentation usability accessibility and platform scalability while maintaining a strong focus on customer and learner outcomes

Success signal: Teams deliver differentiated scalable learning experiences that feel cohesive intuitive and meaningfully impactful for learners and educators.

4ITB Operational Leadership & Ways of Working

• Operationalize customer-centered discovery design and delivery best practices across 4ITB teams

• Establish scalable operating rhythms prioritization frameworks governance models and collaborative decision-making processes

• Guide teams through prioritization tradeoffs customer insights and systems-thinking approaches

• Drive alignment across Product Design Engineering Program Learning Design and AI stakeholders

• Strengthen collaboration delivery confidence and experience quality across multiple connected squads

Success signal: Teams operate with shared clarity strong collaboration and consistent customer-centered practices across the product lifecycle.

Cross-Functional Partnership

• Operate as a consultative thought partner to Product Engineering Program Learning Design and Content leadership

• Build strong partnerships across GTM Sales Marketing Commercial Support and Customer Success organizations

• Ensure customer insights and business priorities are reflected throughout product discovery and delivery

• Translate product strategy into actionable UX direction and scalable execution frameworks

Success signal: Cross-functional leaders view UX as a trusted strategic and operational partner that strengthens both product outcomes and team alignment.

UX Craft Systems Thinking & Capability Building

• Elevate UX maturity systems thinking interaction quality and customer centricity across teams

• Build reusable UX playbooks AI-native interaction patterns workflow standards and scalable design frameworks

• Operationalize VOC customer insights behavioral analytics and telemetry into actionable product and experience improvements

• Drive data-informed executive-level storytelling that connects customer experience quality to learner outcomes product adoption efficacy and business impact

• Coach and develop managers senior designers and emerging leaders to grow organizational capability and leadership depth

• Foster a collaborative curious and high-accountability culture grounded in trust experimentation and continuous learning

• Act as an innovative player/coach who can seamlessly flex between strategic leadership team enablement and hands-on guidance when needed

Success signal: UX quality customer-centered thinking and cross-functional collaboration scale consistently across teams enabling stronger product experiences and more confident organizational decision-making.

Qualifications

• 1012 years in UX Product Design Service Design or related disciplines

• Proven experience shipping 01 products emerging technology platforms or transformational customer experiences

• Experience operating within highly cross-functional product development environments

• Strong systems thinking product strategy and organizational collaboration skills

• Experience operationalizing customer-centered discovery design and delivery practices

• Strong people leadership coaching and team development capabilities

• Ability to thrive in ambiguity while bringing structure alignment and momentum to teams

Preferred

• Experience in EdTech SaaS AI products or complex workflow ecosystems

• Familiarity with conversational AI adaptive learning systems and AI-native UX patterns

• Experience building platform-like experiences spanning multiple workflows and user types

• Experience scaling accessibility usability and design systems across teams

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set level of experience and specific location. As required by the California Colorado Hawaii Illinois Maryland Minnesota New Jersey New York State New York City Vermont Washington State and Washington DC laws the pay range for this position is as follows:

The minimum full-time salary range is between $200000 - $250000.

This position is eligible to participate in an annual incentive program and information on benefits offered ishere.

Applications will be accepted through 15th June. This window may be extended depending on business needs.