Lead – Experimentation Operations, Product Marketing

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T we empower leaders to drive change in a fast-evolving connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Overview

This Lead role sits within a consumer digital experimentation organization and is accountable for operational support across the end-to-end experimentation lifecycle. The role ensures consistent throughput from intake to launch to closeout maintains high-quality program records and results artifacts and drives clear timely program communications that improve transparency and adoption of learnings. Partnering closely with experimentation orchestration and execution leaders analysts product teams and analytics partners this role creates the operating rhythm standards and communications channels that keep the program running smoothly and delivering value.

Core Responsibilities

1) Operational Support & Throughput Management

Throughput & capacity coordination:Maintain a clear view of pipeline health WIP blockers and dependencies; facilitate actions that keep work moving and reduce cycle time.

Operating cadence:Run recurring program rituals (status reviews priority/readiness checkpoints and retros) to ensure alignment and predictable execution.

Administrative and logistical support:Provide program-level coordination across tools artifacts meeting notes action tracking and documentation to support orchestration/execution teams.

Technical execution support: Support execution leads as needed to provide coverage during vacations or busy times to support consistent throughput.

2) Program Communications & Stakeholder Alignment

Stakeholder communications strategy:Develop and execute a communication plan that keeps leaders and partner teams informed of progress risks decisions and outcomes.

Status reporting:Produce consistent weekly/monthly reporting on experiment pipeline milestones blockers and key operational metrics.

Primary point of contact:Serve as a central connector for program operations and execution related questions ensuring timely follow-ups and crisp handoffs.

3) Data Hygiene Compliance to Process & Continuous Improvement

Data hygiene & audit readiness:Enforce naming conventions tagging ticket hygiene and closure requirements across tracking tools and repositories.

Process adherence:Ensure consistent execution against defined workflows for launch readiness closures and EOL hygiene.

Operational analytics:Monitor engagement with dashboards/repositories/newsletters and recommend improvements based on usage insights.

Process improvement:Continuously refine templates SOPs and tool usage to reduce friction improve clarity automate apply AI and increase throughput.

Required Qualifications

Experience:5 years in program operations product/digital operations project management analytics operations or a similar role in a digital/product-focused environment.

Core skills:

• Strong program management and organizational skills; ability to manage multiple workstreams in a fast-paced environment.
• Excellent written and verbal communication; experience producing executive-ready updates and cross-functional communications.
• Proficiency with workflow and documentation tools (e.g. Jira Confluence Excel; plus SharePoint/Power BI/Tableau or similar).
• Strong attention to detail and ability to enforce documentation and data hygiene standards.
• Ability to build strong cross-functional relationships and drive alignment without direct authority.
• Working style:Proactive structured collaborative and comfortable operating amid ambiguity.

Preferred Qualifications

Experience supportingdigital experimentation A/B testing or analytics-driven product programs.

Familiarity withconsumer digital buy-flowconcepts and conversion funnel metrics.

Exposure toagileproduct development environments and release coordination.

Background inknowledge managementor internal communications (newsletters executive summaries storytelling with data).

Success Measures

Throughput & predictability:Experiments move from intake to closeout with clear visibility minimal blockers and improved cycle times.

Operational quality:High compliance with workflow steps ticket closure and end-of-life hygiene; low rework due to missing artifacts or poor documentation.

Results visibility & adoption:Results repository is current searchable and widely used; partner teams consistently consume and act on learnings.

Communications effectiveness:Program updates and newsletters ship on schedule with strong engagement and positive stakeholder feedback.

TCP Career Step Differentiator: Assigned complex products or product lines. Experience managing complex or high-priority technical products and may have more influence on strategic decisions related to the product. Writes user stories and sets the product direction at the team level; OR writes features and sets the direction for a group of teams; OR writes epics and sets the direction for multiple groups of teams.

Education/Experience: Bachelors degree (BS/BA) desired in Computer Science. 5 years of related experience. Certification is required in some areas.

Our Lead Tech Product Mgr earns between$143800 - $215800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone

Call to action

If youre ready to make an impact on our business and your career bring your bold ideas to a world of possibility. Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.